HVAC Monitoring Technician at Kelso Industries

Ogden, UTFull-timeAdministrationPosted 9 days ago

About the Role

<div class="content-intro">Together We Build – Partnership, Innovation, Excellence, and Safety At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first. Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.</div><div> <h2><img style="max-width: 100%;" src="https://uce7f7b7de11dd6a240473d9be59.previews.dropboxusercontent.com/p/thumb/ADB8_lsFOBLhlXiYA2zcSiToGHJMVpxA49MA0Ah9LO6dC138O0oRzxKwBFn0nBxTrWd9oY1yuomuQPEehb0837xc8-w6jdVOnZDVjw-UHEHtlz-CujNQh8lRKs4NGCrR9ibnMTU6-telVCJM378fnwAkJWVERnxpG4oDo7_huZGzylVq4bfa38L7oqnHrs69YPcTaSti0iLpbh8rTtSD0ElxGHhnalLSGiTPY7fSufPnYCy05oAn7UIa4RWmmpA_n4oLwNx6PXFGNdIHyuQkIQlhRlUIBHX6knYGH6AxSgcRBaW90WX-iF-4fIla4UMruAUvWzLlcABSinICAoyJO_dI/p.png" alt="" width="200"></h2> At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide. We are hiring both Level 1 and Level 2 Operators, based on experience. Rotating shifts that may include evenings, weekends, and holidays. <hr> <h2>Role Summary</h2> This person serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures. This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams. <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks.</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making.</li> </ul> <hr> <h2>Core Responsibilities</h2> <h3>System Monitoring & Response</h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Review and prioritize alarms using predefined workflows and response criteria</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Distinguish between critical alerts and informational notifications using established guidelines</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Initiate appropriate escalation actions based on customer-specific protocols</li> </ul> <h3>Customer Communication & Support</h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Act as a primary contact for customer emails and phone inquiries</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Deliver clear, professional communication during service events</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Record all interactions accurately within internal systems</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Collaborate with technicians and internal teams to ensure timely resolutions</li> </ul> <h3>Remote Troubleshooting</h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Access customer systems securely using approved remote tools</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Analyze alarms, trends, and system data to support issue identification</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Perform approved remote actions such as resets, schedule checks, and setpoint verification</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Document findings and outcomes in standardized service records</li> </ul> <h3>Dispatch & Service Coordination</h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Create and manage service tickets within company platforms</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Coordinate technician dispatch based on scope, urgency, and approval requirements</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Monitor service progress and provide updates to stakeholders</li> </ul> <h3>Reporting & Documentation</h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Maintain complete and audit-ready records of all activities</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Generate reports related to alarms, system performance, and service activity</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ensure compliance with service standards and response expectations</li> </ul> <h3>Training & Development</h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Complete required training in building systems, customer processes, and security practices</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Participate in certification programs for monitoring center operations</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Engage in ongoing learning and quality improvement initiatives</li> </ul> <hr> <h2>Basic Qualifications</h2> Required: <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">High school diploma or equivalent (technical education is a plus)</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Strong computer skills with the ability to navigate multiple systems simultaneously</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Excellent written and verbal communication skills</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ability to follow structured procedures and escalation processes</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">High level of accuracy and attention to detail</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ability to stay composed in time-sensitive situations</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Flexibility to work rotating schedules, including nights and weekends</li> </ul> Preferred (Level 2): <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Experience with building automation systems (BAS), HVAC controls, or facilities operations</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Background in monitoring centers, help desks, dispatch, or call centers</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Familiarity with ticketing or service management platforms</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Basic knowledge of mechanical or electrical systems</li> </ul> <hr> <h2>Key Skills & Attributes</h2> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Strong situational awareness and prioritization ability</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Consistency in following defined processes</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Customer-first mindset</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Sound judgment when escalating issues</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Effective teamwork and communication</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Commitment to learning and professional growth</li> </ul> <hr> <h2>Performance Expectations</h2> Success in this role is measured by: <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Timely response to system alerts</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Accuracy in issue evaluation and escalation</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Quality and completeness of documentation</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Meeting service level agreements (SLAs)</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Positive customer feedback</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Completion of required training and certifications</li> </ul> <hr> <h2>Growth Opportunities</h2> This role provides a starting point for long-term careers within KBS’s operations and technology teams. Advancement opportunities may include: <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">ROC Operator – Level 2</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Remote Systems Specialist</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Building Automation Support</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Operations Supervisor</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Monitoring & Analytics roles</li> </ul> Advancement is performance-based and supported by structured training pathways. <hr> <h2>Why Work at KBS</h2> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Be part of a growing digital facilities and remote operations platform</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Gain exposure to advanced smart building technologies</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Access formal training and certification programs</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Contribute to mission-critical operations that impact customer uptime</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Join a company focused on safety, performance, and innovation</li> </ul> <hr> <h2>Compensation & Benefits</h2> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Competitive hourly pay</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Medical benefits package</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Paid time off</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">401(k) with company match</li> </ul> </div><div class="content-conclusion">Why Join Kelso Industries?  Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.   Here you will experience:   Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.   Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.  Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.  Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.    Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business </div>

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