Account Manager at Cision

<div class="content-intro"><div>&nbsp;</div> <p>&nbsp;</p></div><div>At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.&nbsp;</div> <div>&nbsp;</div> <div>Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.&nbsp;</div> <div>&nbsp;</div> <div><strong>Empower your impact at Cision. Be seen, be understood, be you.&nbsp;</strong></div> <p>&nbsp;</p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.&nbsp;</span></span></p> <p>&nbsp;</p> <p><strong>What you'll do</strong></p> <ul> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Own and deliver expansion ARR and renewal outcomes within assigned accounts. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.</span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Execute shorter sales cycles across transactional to moderate complexity opportunities. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Build account plans focused on wallet-share growth and product adoption. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Perform other duties and responsibilities as required to support business needs. </span></span></li> </ul> <p>&nbsp;</p> <p><strong><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">What you'll bring</span></span></strong></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Extensive knowledge and application of principles, theories and concepts. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Complete knowledge of all job functions and the broad industry best practices, techniques and standards. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Determine the best approach to achieve results and provide suggestions to improve policies and procedures. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Work is performed independently and requires the exercise of judgment and discretion. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Exercises considerable latitude in determining objectives and approaches to assignments. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Work may be reviewed at a high level. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">May represent the organization as primary contact on assignments and/or projects. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Interacts with senior professionals and management and frequently coordinates work between departments or organizations. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.&nbsp;</span></span></p> <p>&nbsp;</p> <p><strong>What you'll give</strong></p> <ul> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Typical experience: 5+ years in related role or experience. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Experience in account management, commercial growth, or expansion-focused sales roles. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Demonstrated ability to manage recurring revenue relationships. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Strong discovery and value articulation skills.</span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">&nbsp;Experience using CRM systems and structured sales methodologies. </span></span></li> </ul> <p>&nbsp;</p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Preferred Qualifications Education: University degree preferred. Experience managing high-volume account portfolios. Experience in subscription-based or recurring revenue environments. Familiarity with renewal and expansion sales frameworks.</span></span></p> <p>&nbsp;</p> <div><span data-teams="true">Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including&nbsp;<a id="menurjlm" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4588888-1&amp;h=1582545697&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&amp;a=CisionOne" target="_blank"><strong>CisionOne</strong></a>,&nbsp;<a id="menurjlo" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4588888-1&amp;h=3012343804&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&amp;a=Brandwatch" target="_blank"><strong>Brandwatch</strong></a>, and&nbsp;<a id="menurjlq" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4588888-1&amp;h=1961299488&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&amp;a=PR+Newswire" target="_blank"><strong>PR Newswire</strong></a>, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.</span></div> <div>&nbsp;</div> <div>Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the&nbsp;<a class="postings-link" href="https://www.ceoaction.com/ceos/?Page=1&amp;CompanyLetters=C&amp;Sort=Alphabetical">CEO Action for Diversity &amp; Inclusion™ pledge</a>&nbsp;and named a “Top Diversity Employer” for 2021 by&nbsp;<a class="postings-link" href="https://diversityjobs.com/">DiversityJobs.com</a>.</div> <div>&nbsp;</div> <div>Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.</div> <div>&nbsp;</div> <div>Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]</div> <div> <p>Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.</p> </div> <div>Please review our&nbsp;<a class="postings-link" href="https://www.cision.com/careers/cision-candidate-privacy-notice/">Global Candidate Data Privacy Statement</a>&nbsp;to learn about Cision’s commitment&nbsp;to protecting personal data collected during the hiring process.&nbsp;</div> <div>&nbsp;</div> <div><span data-teams="true">The OTE range for this role is $45,000- $73,000 USD and will vary based on a wide range of factors including location, experience, qualifications and team.</span></div> <p>&nbsp;</p> <p>&nbsp;</p>