Global Support Specialist[Immigration Operations] at Envoy Global, Inc.

<div class="content-intro"><p>Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.</p></div><div> <p>We have an exciting opportunity within <strong>Envoy Global’s </strong>Global Immigration Operations team for a highly motivated <strong>Global Support Specialist</strong> to join us on a full‑time, permanent basis. In this role, you will play a critical part in supporting our global immigration teams across multiple regions by ensuring accurate case setup, seamless document management, and timely administrative coordination.</p> <h3><strong>As our Global Support Specialist, you will be required to:&nbsp;</strong></h3> <p><strong>Case Setup &amp; Coordination</strong></p> <ul> <li>Manage end‑to‑end setup of new assessments and immigration cases received through various communication channels.</li> <li>Ensure accurate and timely entry of client information, case details, and relevant data into internal systems.</li> <li>Assign case owners and preparers to ensure seamless workflow across teams and regions.</li> </ul> <p><strong>Document Management</strong></p> <ul> <li>Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials.</li> <li>Ensure proper storage and categorization of files across document repositories and case management platforms.</li> <li>Support secure document transfers between systems and stakeholders.</li> </ul> <p><strong>Case Maintenance &amp; Closure</strong></p> <ul> <li>Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits.</li> <li>Support the completion and submission of immigration forms as required by regional authorities.</li> <li>Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant.</li> </ul> <p><strong>Quality, Compliance &amp; Reporting</strong></p> <ul> <li>Maintain high standards of accuracy and data integrity in all case-related updates.</li> <li>Support internal reporting needs and ad‑hoc audit requests from leadership or compliance teams.</li> <li>Follow established workflows and contribute to continuous improvement of operational processes.</li> </ul> <p><strong>Administrative &amp; Team Support</strong></p> <ul> <li>Provide general administrative assistance to support regional teams and Case Managers.</li> <li>Collaborate effectively in a fast-paced, global environment and contribute to overall team efficiency.</li> <li>Assist with additional operational tasks and projects as assigned by the Team Lead.</li> </ul> <h3><strong>To apply for this role, you should possess the following skills, experience and qualifications:&nbsp;</strong></h3> <ul> <li>Strong verbal and written communication skills with the ability to interact professionally across global teams.</li> <li>Excellent organizational and time management skills, with the ability to prioritize tasks in a fast paced environment.</li> <li>High attention to detail and accuracy when handling data, documents, and case information.</li> <li>Solid proficiency in MS Office Suite (Word, Excel, Outlook, etc.) and comfort working with digital platforms and internal systems</li> <li>Strong willingness to learn, adapt, and grow within a dynamic global team environment.</li> <li>A proactive, process oriented mindset with a commitment to delivering high quality work.</li> </ul> <h3>Why Envoy Global</h3> <ul> <li>Work with globally recognized corporate clients</li> <li>Collaborative, people-first culture</li> </ul> </div> <div><em><strong>If you’re energized by managing high-impact operations, ensuring accuracy, and collaborating across global teams, we’d love to hear from you.</strong></em></div>