Professional Services Subject Matter Expert at Gravity Payments

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Realize your potential by joining the leading performance-driven advertising company!&nbsp;</strong><strong>&nbsp;</strong></span></p> <p>You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>To thrive in this role, you'll need:</strong></span></p> <ul> <li>3+ years of experience in 2nd level support / 1+ years of experience in 3rd level support.</li> <li>Advanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, reading code.</li> <li>Proficiency in troubleshooting methodologies - web, DB, analytics, APIs/SDKs, logs.</li> <li>Ability to analyze operational data and provide actionable insights.</li> <li>Project management capabilities - time management, activity tracking, progress and insights reporting.</li> <li>Excellent written and verbal skills in English - technical summaries, training material, emails, face-to-face meetings.</li> <li>Service quality awareness and empathy.</li> <li>AI and automation experience, mainly around support flow automation and knowledge content creation - significant advantage.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Bonus points if you have:</strong></span></p> <ul> <li>Experience with ad-tech (particularly advertiser side).</li> <li>Innovative thinking.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>How you’ll make an impact:</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">As a Professional Services Subject Matter Expert, you’ll bring value by:&nbsp;</span></p> <ul> <li>Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of Taboola features and architecture.</li> <li>Be an escalation point for burning issues within and outside your primary SME area/s.</li> <li>Provide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to-person.</li> <li>Analyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results.&nbsp;</li> <li>Create and provide training and knowledge material&nbsp; - new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results. <br>Interact with our NPI (new product introduction) Specialist for logistical aspects related to new features.</li> <li>Perform periodic meetings with Product and R&amp;D regarding issue prioritization, new features and supportability requirements.</li> <li>Cooperate and coordinate with additional groups within professional services, support, sales, account management and more.</li> <li>Identify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.</li> <li>Manage ad-hoc strategic activities and projects related to your area of expertise, outside of technical case handling or content creation.</li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Why Taboola?</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Well-being:</strong> Enjoy comprehensive benefits (health, dental, vision, 401k matching), pre-tax commuter benefits, a fully stocked kitchen, and various gym partnerships.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong style="font-size: 10pt;">Flexibility:</strong><span style="font-size: 10pt;"> We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong style="font-size: 10pt;">Work with some of the biggest names: </strong><span style="font-size: 10pt;">We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Ready to realize your potential?</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Learn more about #TaboolaLife on <a href="https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&amp;heroEntityKey=urn%3Ali%3Aorganization%3A128707&amp;keywords=taboola&amp;origin=RICH_QUERY_SUGGESTION&amp;position=2&amp;searchId=dcc8bfbb-b05c-458e-a7f1-726d30e7dd80&amp;sid=9(y&amp;spellCorrectionEnabled=false">LinkedIn</a>, <a href="https://www.facebook.com/taboola/">Facebook</a>, <a href="https://www.instagram.com/taboola.israel/?hl=en">Instagram</a>, <a href="https://docs.google.com/document/d/1BctKkw2Vj_EOjvy24kjRKq_ZxZzmZxweIqNLQgsLtcs/edit?tab=t.0">X</a>, <a href="https://www.youtube.com/channel/UC6W0hdStO0jRVYhg4ABzjRw">YouTube</a>, &amp; the <a href="https://blog.taboola.com/category/taboola-life/?_gl=1*1c2v1ec*_ga*MTI4NTM3OTcyNy4xNjkxNTA0MjA0*_ga_ERHENNM7DM*MTcxMDM1MDIwMi4yMjMuMS4xNzEwMzUwMjI5LjMzLjAuMA..">Taboola Life Blog</a>.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About Taboola</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.</span></p> <p>&nbsp;</p> <p>#LI-HH1</p> <p>#LI-Hybrid</p>