Strategic Account Manager (Post-Sales) at Tellius

<div class="content-intro"><p></p> <p>Tellius enables organizations to get faster insights and&nbsp;<em data-stringify-type="italic">act</em>&nbsp;upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.</p> <p></p></div><p><strong>About the Role</strong></p> <p>As a Strategic Account Manager at Tellius, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of Tellius and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from Tellius. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey.</p> <p>This role will involve significant travel as needed to customer sites.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding</li> <li>Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value</li> <li>Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius</li> <li>Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)</li> <li>Identify risks to retention early, and address them with tailored solutions that align to customer goals</li> <li>Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services</li> <li>Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps</li> <li>Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations</li> <li>Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience</li> <li>Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices<strong><br><br></strong></li> </ul> <p><strong>REQUIRED QUALIFICATIONS</strong></p> <ul> <li>8+ years of experience in customer success, account management, strategy or analytics consulting</li> <li>Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently</li> <li>Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs</li> <li>Exceptional customer-facing and stakeholder management skills, with expertise in project/program management</li> <li>Experience leading large-scale technology or analytics transformation initiatives from design through adoption</li> <li>Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams</li> </ul> <p><strong>PREFERRED QUALIFICATIONS</strong></p> <ul> <li>Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows</li> <li>Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms</li> <li>Experience designing or working with semantic layers, business-friendly data models</li> <li>Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability</li> </ul> <p><strong>PERSONAL CHARACTERISTICS</strong></p> <ul> <li>Proactive and dependable - you don’t wait for direction, and you always follow through</li> <li>Quick, curious, and sharp - you value speed and clarity without cutting corners</li> <li>Energized by solving problems and working collaboratively</li> <li>Startup experience or entrepreneurial mindset - you know how to make things happen without a big machine behind you</li> <li>Impeccable follow-through: Never drops the ball and communicates proactively when timelines need to be pushed.</li> <li>Data-driven: Knows what metrics matter and can analyze them.</li> <li>Customer obsessed: Laser focused on providing value.</li> </ul> <p>Note: This role is only open to candidates currently residing in and authorized to work in the United States.</p>