Associate Account Manager - Central Queue at OpenTable

<p>With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.&nbsp;</p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <p>&nbsp;</p> <p><strong>About the job<br></strong>As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.</p> <p>&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li> <p>Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.</p> </li> <li> <p>Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.</p> </li> <li> <p>Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.</p> </li> <li> <p>Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.</p> </li> <li> <p>Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.</p> </li> <li> <p>Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.</p> </li> </ul> <p>&nbsp;</p> <p><strong>Minimum Qualifications</strong></p> <ul> <li> <p>Bachelor's degree or equivalent practical experience.</p> </li> <li> <p>2+ years of experience in account management, customer success, or sales operations.</p> </li> <li> <p>Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.</p> </li> <li> <p>Experience using data analysis to inform business decisions and influence partner strategy.</p> </li> </ul> <p>&nbsp;</p> <p><strong>Preferred Qualifications</strong></p> <ul> <li> <p>Ability to synthesize complex data into actionable recommendations for non-technical stakeholders.</p> </li> <li> <p>Experience influencing senior decision-makers through data-backed storytelling and consultative communication.</p> </li> <li> <p>Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.</p> </li> <li> <p>Exceptional written and verbal communication skills tailored for a professional, remote-first environment.</p> </li> <li> <p>Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.</p> </li> </ul> <p>&nbsp;</p> <p><strong><strong>Benefits and Perks</strong></strong></p> <ul> <li> <p>Work from (almost) anywhere for up to 20 days per year</p> </li> <li> <p>Focus on mental health and well-being:</p> <ul> <li> <p>Company-paid therapy sessions through SpringHealth</p> </li> <li> <p>Company-paid subscription to Headspace</p> </li> <li> <p>Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)</p> </li> </ul> </li> <li> <p>Paid parental leave</p> </li> <li> <p>Generous paid vacation + time off for your birthday</p> </li> <li> <p>Paid volunteer time</p> </li> <li> <p>Focus on your career growth:</p> <ul> <li> <p>Development Dollars</p> </li> <li> <p>Leadership development</p> </li> <li> <p>Access to thousands of on-demand e-learnings</p> </li> </ul> </li> <li> <p>Travel Discounts</p> </li> <li> <p>Employee Resource Groups</p> </li> <li> <p>Christmas Bonus - 30 days</p> </li> <li> <p>20 days of paid time off a year</p> </li> <li> <p>25% vacation premium</p> </li> <li> <p>Private health, dental, and life insurance</p> </li> <li> <p>Monthly social events and happy hours</p> </li> </ul> <p>The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office —giving employees the best of both worlds: in-person collaboration and flexibility.</p> <p>&nbsp;</p> <p><strong><strong>Work Environment &amp; Flexibility</strong></strong></p> <p>At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.</p> <p>&nbsp;</p> <p><strong>Inclusion</strong></p> <p>We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.</p> <p>If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.</p> <div class="ember-view setting-item-core__state t-14 t-black--light" data-test-selector="setting-item-core-state" data-test-promotion-tag-setting-state="">#LI-LR1</div> <div class="ember-view setting-item-core__state t-14 t-black--light" data-test-selector="setting-item-core-state" data-test-promotion-tag-setting-state="">#LI-Hybrid</div> <p>&nbsp;</p>