(Ocean Freight) Customer Service Specialist at FNS, Inc.

<div class="content-intro"><p><strong><em>Company Overview</em></strong></p> <p>Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.</p> <p>For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.</p> <p>To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.</p> <p>To Discover more, please visit our website at http://www.fnsusa.com</p></div><p>&nbsp;</p> <p><strong><em>Location</em></strong><strong>: </strong>Englewood Cliffs, NJ</p> <p>&nbsp;</p> <p><strong><em>Responsibilities</em></strong></p> <ul> <li>Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery.</li> <li>Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions.</li> <li>Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules.</li> <li>Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders.</li> <li>Handle freight quotations, rate requests, and service inquiries.</li> <li>Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing.</li> <li>Resolve service issues and customer complaints with professionalism and efficiency.</li> <li>Maintain compliance with international trade regulations, company policies, and industry standards.</li> <li>Provide reports as requested by customers.</li> <li>All other tasks as assigned.&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong><em>Qualifications</em></strong></p> <ul> <li>Bilingual proficiency in English and Korean</li> <li>Bachelor’s degree in Business, Logistics, or related field preferred</li> <li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li> <li>Strong attention to detail and organizational skills.</li> </ul> <div class="content-conclusion">&nbsp;</div> <div class="content-conclusion"><strong><em>Pay</em></strong></div> <div class="content-conclusion"> <ul> <li>$50,000-80,000 a year depending on qualifications and experience</li> </ul> <p>&nbsp;</p> </div><div class="content-conclusion"><p><strong><em>Benefits (Full-Time ONLY)</em></strong></p> <ul> <li>Health, Dental, and Vision PPO Insurance</li> <li>Life, STD, LTD Insurance</li> <li>401(K) Plan</li> <li>Paid Time Off</li> <li>Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)</li> <li>Years of Service Awards</li> <li>Education Assistant Program (Based on Eligibility)</li> </ul> <p>If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit <a href="https://oag.ca.gov/privacy/ccpa">https://oag.ca.gov/privacy/ccpa</a>.</p></div>