Application Technology Operations Specialist (Fixed Income, Capital Markets) at Exadel

<h3>Why Join Exadel</h3> <p>We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.</p> <p>From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.<br>What powers it all? Our people are ambitious, collaborative, and constantly evolving.</p> <h3>About the Client</h3> <p>Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations.</p> <p>The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets.</p> <h3>What You’ll Do</h3> <ul> <li>Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat.</li> <li>Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines.</li> <li>Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA.</li> <li>Troubleshoot production issues, perform root cause analysis, and track incidents through resolution.</li> <li>Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively.</li> <li>Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases.</li> <li>Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance.</li> <li>Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes.</li> <li>Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency.</li> <li>Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities.</li> <li>Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications.</li> <li>Follow ITIL best practices across Incident, Problem, and Change Management processes.</li> <li>Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders.</li> </ul> <h3>What You Bring</h3> <ul> <li>Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment.</li> <li>Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis.</li> <li>Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA.</li> <li>Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls.</li> <li>Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders.</li> <li>Ability to work independently while also collaborating effectively within a global, cross-functional team.</li> <li>Strong understanding of application dependencies, system components, interfaces, data flows, and business processes.</li> <li>Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities.</li> </ul> <h3>English level</h3> <p>Intermediate/Upper-Intermediate</p> <h3>Legal &amp; Hiring Information</h3> <ul> <li>Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more</li> <li>Reasonable accommodations are available to enable individuals with disabilities to perform essential functions</li> <li>Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs</li> <li>Compensation details are shared with candidates at the early stage of the recruitment process.</li> <li>The offer is not binding until a signed contract is in place.</li> </ul> <h3>Your Benefits at Exadel</h3> <p>Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.</p> <ul> <li>International projects</li> <li>In-office, hybrid, or remote flexibility</li> <li>Medical healthcare</li> <li>Recognition program</li> <li>Ongoing learning &amp; reimbursement&nbsp;</li> <li>Well-being program</li> <li>Team events &amp; local benefits&nbsp;</li> <li>Sports compensation&nbsp;</li> <li>Referral bonuses&nbsp;</li> <li>Top-tier equipment provision</li> </ul> <h3>Exadel Culture</h3> <p>We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.</p>