Clinical Systems Specialist at evolvedMD

Scottsdale, AZ 85257Full-timeOperationsPosted 21 days ago

About the Role

Clinical Systems Specialist The Clinical Systems Specialist supports the day-to-day performance, optimization, and adoption of evolvedMD’s clinical technology ecosystem. This role works closely with the Director of Clinical Operations and cross-functional partners to ensure clinical systems are functioning effectively, supporting clinical workflows, and enabling high-quality, efficient patient care. This is an execution-focused role ideal for a self-driven, detail-oriented individual who is eager to learn, problem-solve, and grow within clinical operations and healthcare technology Location  This position is based out of evolvedMD’s corporate headquarters in Scottsdale, Arizona, with a hybrid work schedule. Compensation <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">First year compensation $68,000 to $78,000 annually (DOE) </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Metric driven bonuses</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">$1,200annual technology allowance</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) company match up to 3%</li> </ul> Key Responsibilities Clinical Systems Support & Optimization <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide day-to-day triaging support across clinical technology platforms, troubleshoot system issues, escalate when needed, and ensure timely resolution.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in system configuration updates, testing, and releases while monitoring system performance and identifying opportunities for workflow improvement.</li> </ul> Workflow & Operational Support <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with Clinical Operations to ensure systems align with clinical workflows and operational standards.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Help maintain standardized processes across markets to reduce variation and support consistent operational execution.</li> </ul> Training & Adoption <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support onboarding and training of clinical and operational staff on systems and tools, including development of basic training materials, guides, and documentation.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as a resource for system-related questions and day-to-day usage support to promote adoption and effective tool utilization.</li> </ul> Cross-Functional Coordination <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate with Clinical Operations, IT, BI/Analytics, and external vendors to support system updates, issue resolution, and ongoing improvements.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Translate basic operational needs into system-related tasks or requirements and help coordinate.</li> </ul> Competencies <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Technical Aptitude: Learns new systems quickly, applies sound judgment in troubleshooting, and adapts comfortably to evolving healthcare technology tools.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Operational Discipline: Demonstrates strong organization, attention to detail, and follow-through in managing tasks, updates, and system-related support requests.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaboration: Works effectively across clinical, operational, and technical teams and builds productive relationships with internal partners and external vendors.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communication: Communicates clearly and professionally, translating system issues and needs into practical next steps for different audiences.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Initiative & Learning Agility: Takes ownership, seeks opportunities to improve workflows, and thrives in a growth-stage environment with evolving priorities.</li> </ul> Qualifications <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bachelor’s degree or equivalent experience in healthcare administration, health informatics, information systems, or related field.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">1–3 years of experience in healthcare operations, clinical support, health IT, or a systems-related role.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong problem-solving and critical thinking skills with a natural curiosity for learning new systems.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High attention to detail and ability to manage multiple tasks in a fast-paced environment.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with EHR systems or healthcare technology platforms preferred.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with clinical workflows, care coordination models, or collaborative care environments a plus.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent communication skills with the ability to work effectively across clinical, operational, and technical teams.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-starter mentality—takes initiative, follows through without heavy oversight, and thrives in ambiguity.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable operating in a growth-stage organization where adaptability and resourcefulness are essential.</li> </ul> Reports To This position reports to evolvedMD’s Director of Clinical Operations.<div class="content-conclusion">About Us At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America’s largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes. To find out more about what it’s like to work at evolvedMD, visit our <a href="https://www.evolvedmd.com/resources">Resources and News page</a> at <a href="https://www.evolvedmd.com/resources?hsLang=en">https://www.evolvedmd.com/resources</a> where you can learn about our culture, leaders, innovations, and impact in the community.</div>

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