Customer Success Manager - US Payroll at Workstream

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.</span></p></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Values</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Here are our<a href="https://www.workstream.us/careers">&nbsp;Company Values</a>&nbsp;and we’d love to have individuals who can be a culture add to our team!</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>What We Offer:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Permanently Remote</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Pay wired directly to your bank account</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">$50 Monthly Stipend</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Annual Bonus</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Performance-based bonuses</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Flexible PTO</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Enjoy company time off during some of the major US Holidays</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Company-issued Device</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Career fast track for performers and internal mobility</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Learn from a team of Stanford, MIT, Google and Harvard alumni</span></li> </ul> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Grow With Us</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400;">We are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager<strong> </strong>to join our growing team.</span>&nbsp;In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The role will report to the Manager of Customer Succcess.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Day in the Life</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build strong relationships with key stakeholders at mid-market accounts</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Onboard new customers and ensure a smooth implementation of payroll and workforce tools</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as a product expert—helping customers with best practices in hiring and payroll</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Renew books of business and in cases of expansion, partner with the Growth AE</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track and report on customer success metrics such as activation, usage, retention, and satisfaction</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who You Are</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Familiarity with US payroll processing, labor law compliance, or benefits administration&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A proactive mindset with strong project management and organizational skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)</span></li> </ul><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Know More About Workstream</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.workstream.us/blog/funding-series-b">https://www.workstream.us/blog/funding-series-b</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/">https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techbuzz.news/buzzworthy-august-27-2021/">https://techbuzz.news/buzzworthy-august-27-2021/</a></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-stringify-type="bold">Additional Information&nbsp;</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are committed to the full inclusion of all qualified individuals.</span></p></div>