Senior Customer Success Manager at Workstream

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.</span></p></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Grow With Us</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400;">We are looking for a full-time, dedicated, and passionate Senior Customer Success Manager to join our growing team. </span>In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States.&nbsp;</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">This is a full-time hybrid position based in Lehi, Utah, with in-office days on Tuesday, Wednesday, and Thursday.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Day In The Life</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build strong relationships with key stakeholders at mid-market accounts</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Onboard new customers and ensure a smooth implementation of payroll and workforce tools</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as a product expert—helping customers with best practices in hiring and payroll</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Renew books of business and in cases of expansion, partner with the Growth AE</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track and report on customer success metrics such as activation, usage, retention, and satisfaction</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who You Are</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Deep familiarity with payroll processing, labor law compliance, or benefits administration</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A proactive mindset with strong project management and organizational skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must be willing to report to the office for up to 5x a week</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What We Offer</strong></span></p> <ul> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">A mission-driven and value-based company dedicated to empower deskless workers and local businesses</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Competitive salary and equity</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">In-office amenities and stocked kitchen</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">401K Plan</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Pre-tax commuter benefits</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Learning/development stipend</span></li> <li style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-weight: 400;">Flexible PTO&nbsp;</span></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Salary Range</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span style="font-weight: 400;">In compliance with the California Pay Transparency Law, the base salary range for this role is between $100,000 to $105,000 in Utah. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.</span></strong></span></p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Know More About Workstream</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.workstream.us/blog/funding-series-b">https://www.workstream.us/blog/funding-series-b</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/">https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techbuzz.news/buzzworthy-august-27-2021/">https://techbuzz.news/buzzworthy-august-27-2021/</a></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-stringify-type="bold">Additional Information&nbsp;</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are committed to the full inclusion of all qualified individuals.</span></p></div>