Fleet Service Coordinator at PTR Premier Truck Rental

<div class="content-intro"><div>Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with <strong>Premier Truck Rental</strong>!</div> <div>&nbsp;</div> <div><strong>Company Overview</strong></div> <div>&nbsp;</div> <div>At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.</div> <hr> <p>&nbsp;</p></div><p><span data-contrast="auto"><span data-ccp-charstyle="ui-provider" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;610666d8-7312-55fb-8997-e89b5ef56652|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;24&quot;,469775450,&quot;ui-provider&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;ui-provider&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">The </span></span><strong><span data-contrast="auto"><span data-ccp-charstyle="ui-provider">Fleet Service Coordinator</span></span></strong><span data-contrast="auto"><span data-ccp-charstyle="ui-provider">&nbsp;holds a crucial position in&nbsp;</span><span data-ccp-charstyle="ui-provider">maintaining</span><span data-ccp-charstyle="ui-provider">&nbsp;the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance.</span></span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">LOCATION</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Onsite</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-ccp-props="{}">HOURS OF OPERATION</span></strong></p> <ul> <li><span data-ccp-props="{}">8:00 AM to 5:00 PM CST + On call hours&nbsp;</span></li> </ul> <p><span data-ccp-props="{}"><strong>COMPENSATION</strong>&nbsp;</span></p> <ul> <li><span data-ccp-props="{}"><span data-teams="true">This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment</span></span></li> </ul> <p><strong><span data-contrast="auto">RESPONSIBILITIES</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Coordinate all repair operations within the assigned region, ensuring seamless customer support. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Deliver exceptional customer service by&nbsp;facilitating&nbsp;communication between various stakeholders, including customers, sales, parts, and&nbsp;logistics&nbsp;teams, as well as mobile mechanics,&nbsp;tow&nbsp;companies, and OEM dealerships. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Maintain&nbsp;accurate&nbsp;records of repair progress using our Field Service App and provide daily updates on open tickets. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Ensure&nbsp;timely&nbsp;communication of updates to internal and external customers as&nbsp;required.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Effectively manage repair and towing services,&nbsp;leveraging&nbsp;national&nbsp;accounts&nbsp;and pricing structures to minimize customer downtime. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Exercise prudent financial judgment when approving repairs, seeking out-of-warranty&nbsp;assistance&nbsp;from OEM representatives when necessary.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and&nbsp;appropriate OEM&nbsp;contacts.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Complete monthly credit card reporting and promptly notify your manager of any quality concerns. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Report directly to the&nbsp;Fleet&nbsp;Service Supervisor.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Other duties may be assigned.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">REQUIREMENTS</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><em><span data-contrast="auto">MUST HAVE</span></em><span data-ccp-props="{&quot;335559731&quot;:360}">&nbsp;</span></span></p> <ul> <li><span data-contrast="auto">4 years of experience of&nbsp;demonstrated&nbsp;expertise&nbsp;in advanced automotive knowledge or customer service skills.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Proficiency&nbsp;in working efficiently in fast-paced environments.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">The capability to effectively manage stressful situations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Strong prioritization skills to handle urgent matters promptly.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Proficient in utilizing the Microsoft Office suite.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible handling of company credit card transactions.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span style="text-decoration: underline;"><em><span data-contrast="auto">NICE TO HAVE</span></em><span data-ccp-props="{&quot;335559731&quot;:360}">&nbsp;</span></span></p> <ul> <li><span data-contrast="auto"><span data-ccp-charstyle="ui-provider">Familiarity with hydraulic/PTO systems</span><span data-ccp-charstyle="ui-provider">.</span></span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"><span data-ccp-charstyle="ui-provider">Familiarity with Crane systems</span><span data-ccp-charstyle="ui-provider">.</span></span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Vast understanding of tires and&nbsp;appropriate applications.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><strong><span style="font-size: 36pt;">Employee Benefits</span></strong></p> <p data-start="277" data-end="473">At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.</p> <hr data-start="475" data-end="478"> <h4 data-section-id="1jbxybt" data-start="480" data-end="502">Wellness &amp; Fitness</h4> <p data-start="503" data-end="791">Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered.</p> <hr data-start="793" data-end="796"> <h4 data-section-id="fjh305" data-start="798" data-end="826">Exclusive Employee Perks</h4> <p data-start="827" data-end="923">Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:</p> <ul> <li data-start="927" data-end="962">PTR Swag &amp; Uniform/Boot Allowance</li> <li data-start="927" data-end="962">On-site Micro-Markets stocked with snacks and essentials</li> <li data-start="1026" data-end="1111">Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment</li> <li data-start="1114" data-end="1153">Additional partner and vendor discounts</li> </ul> <hr data-start="1155" data-end="1158"> <h4 data-section-id="d03384" data-start="1160" data-end="1226">Performance Incentives (Commissions, Bonuses &amp; Profit Sharing)</h4> <p data-start="1227" data-end="1514">At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.</p> <hr data-start="1516" data-end="1519"> <h4 data-section-id="9n6kqq" data-start="1521" data-end="1566">Comprehensive Benefits — Starting Day One</h4> <p data-start="1568" data-end="1861">✔ Premium healthcare coverage (medical, dental, vision, mental health &amp; virtual healthcare)<br data-start="1659" data-end="1662">✔ 401(k) matching and long-term financial planning support<br data-start="1720" data-end="1723">✔ Paid time off so you can recharge<br data-start="1758" data-end="1761">✔ Life, accidental death, and disability coverage<br data-start="1810" data-end="1813">✔ Ongoing learning and development opportunities</p> <hr data-start="1863" data-end="1866"> <h4 data-section-id="tdq4hm" data-start="1868" data-end="1902">Training, Growth &amp; Recognition</h4> <p data-start="1904" data-end="2202">We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.</p> <hr data-start="2204" data-end="2207"> <h4 data-section-id="18ybbw6" data-start="2209" data-end="2256">Culture &amp; Connection — More Than Just a Job</h4> <p data-start="2258" data-end="2430">At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.</p> <p data-start="2432" data-end="2459">Connect and engage through:</p> <p data-start="2461" data-end="2571">✔ PTR Field Days &amp; Team Events<br data-start="2491" data-end="2494">✔ The Extra Mile Recognition Program<br data-start="2530" data-end="2533">✔ PTR Text Alerts &amp; Open Communication</p> <hr data-start="2573" data-end="2576"> <h4 data-section-id="c2pp9c" data-start="2578" data-end="2607">Employment Classification</h4> <p data-start="2609" data-end="2723">Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.</p> <p data-start="2725" data-end="2894">Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.</p> <hr data-start="2896" data-end="2899"> <h4 data-section-id="107vtty" data-start="2901" data-end="2931">Equal Opportunity Employer</h4> <p data-start="2933" data-end="3211" data-is-last-node="" data-is-only-node="">Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law</p> <p>&nbsp;</p></div>