IT Support Specialist at Arize AI

<div class="content-intro"><h3>About Arize</h3> <p>AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. <strong data-stringify-type="bold">Arize AI is the leading AI &amp; Agent Engineering observability and evaluation platform</strong>, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.</p> <p>We’re a <strong data-stringify-type="bold">Series C</strong>&nbsp;company backed by top-tier investors,<strong data-stringify-type="bold">&nbsp;</strong>with<strong data-stringify-type="bold">&nbsp;over $135M in funding</strong>&nbsp;and a rapidly growing customer base of&nbsp;<strong data-stringify-type="bold">150+ leading enterprises and Fortune 500 companies.&nbsp;</strong>Customers like&nbsp;<a class="c-link" href="http://booking.com/" target="_blank" data-stringify-link="http://Booking.com" data-sk="tooltip_parent">Booking.com</a>, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.</p></div><div id="job-details" class="jobs-box__html-content jobs-description-content__text t-14 t-normal"> <h3><strong>The Opportunity</strong></h3> <p>We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity.&nbsp;</p> <p>While we are a fully remote company, we’re a collaborative team that thrives on in-person connection!&nbsp;<strong data-start="1065" data-end="1122">You’ll need to be based in the San Francisco Bay Area</strong> to join us in the office on an as-needed basis and for team events.</p> <h3><strong>What You'll Do:</strong></h3> <h4><strong>🔧Technical Support &amp; Systems Management</strong></h4> <ul> <li>Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.</li> <li>Manage and support user accounts, access provisioning, and integrations across:<br>&nbsp; - Google Workspaces (SSO-enabled)<br>&nbsp; - Office 365<br>&nbsp; - Zoom<br>&nbsp; - Atlassian tools (Jira, Confluence, etc.)<br>&nbsp; - GitHub</li> <li>Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.</li> <li>Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.</li> <li>Maintain and document standard operating procedures for IT systems and user support.</li> </ul> <h4><strong>🔐 Security &amp; Compliance</strong></h4> <ul> <li>Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.</li> <li>Assist in responding to security questionnaires from prospects and partners as part of the sales process.</li> <li>Monitor system logs and alerts to detect and remediate potential threats.</li> <li>Ensure compliance with identity and access management protocols across all integrated platforms.</li> </ul> <h4><strong>📊 Process Improvement &amp; Automation</strong></h4> <ul> <li>Assist in tracking and reporting IT and security metrics for internal review and audits.</li> <li>Identify opportunities for automating manual tasks and improving operational efficiency.</li> <li>Help manage asset inventory, software licenses, and endpoint lifecycle tracking.</li> </ul> <h4><strong>🤝 Collaboration &amp; Communication</strong></h4> <ul> <li>Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.</li> <li>Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.</li> <li>Contribute to internal documentation and user training materials.</li> </ul> <h3><strong>What We're Looking For</strong></h3> <ul> <li>2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.</li> <li>Hands-on experience with:<br>&nbsp; - Google Workspaces admin console &amp; SSO<br>&nbsp; - Office 365 suite<br>&nbsp; - Zoom admin controls<br>&nbsp; - Atlassian (Jira, Confluence)<br>&nbsp; - GitHub (user access, integrations, permissions)<br>&nbsp; - Kandji or similar MDM solutions<br>&nbsp; - Bitdefender or similar endpoint protection tools<br>&nbsp; - Scripting or programing language</li> <li>Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.</li> <li>Experience assisting with or completing security questionnaires for sales enablement.</li> <li>Strong understanding of identity and access management principles.</li> <li>Excellent written and verbal communication skills.</li> <li>Self-starter comfortable working independently in a remote environment.</li> </ul> <p>The estimated annual salary for this role is between $90,000 to $125,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.</p> <p>While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.</p> </div><div class="content-conclusion"><h3>More About Arize</h3> <p>Arize’s mission is to make the world’s AI work—and work for people.<br>Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.</p> <p>Learn more about what we're doing here:</p> <p><a href="https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/">https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/</a></p> <p><a href="https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/">https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/</a></p> <p><strong>Diversity &amp; Inclusion @ Arize</strong></p> <p>Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture</p> <ul> <li>Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI</li> <li>Culturally conscious events such as LGBTQ trivia during pride month</li> <li>We have an active Lady Arizers subgroup</li> </ul></div>