Customer Service Representative at IronMountain Solutions

<p data-pasted="true"><strong>Customer Service Representative&nbsp;</strong></p> <p>Work Location: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Tysons Corner, VA (must live within 50 miles)</p> <p>Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full Time; <strong>hybrid</strong></p> <p>Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A</p> <p><strong>Note:</strong>&nbsp;This position requires a&nbsp;<strong>Public Trust Clearance.&nbsp;</strong></p> <p><span data-pasted="true">Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required.</span></p> <p><strong>Job Responsibilities:</strong></p> <div> <ul> <li>Ability to operate in a high-volume metrics driven call center environment&nbsp;</li> <li>Ability to be flexible with work schedule to support the Call Center’s needs during operating hours&nbsp;</li> <li>Ability to multitask and research information on multiple databases at the same time&nbsp;</li> <li>Ability to enter data and talk to stakeholders at the same time&nbsp;</li> <li>Ability to conceptualize scenarios and communicate it effectively to stakeholders&nbsp;</li> <li>Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources&nbsp;</li> <li>Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)&nbsp;</li> <li>Ability to listen actively to sensitive information&nbsp;</li> <li>Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment</li> <li>Ability to analyze multifaceted issues relating to the SEVIS system&nbsp;</li> <li>Ability to provide support to international stakeholders and academic institutions&nbsp;</li> <li>Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite</li> </ul> </div> <p><strong>Education and Experience Requirements:</strong></p> <div> <ul> <li>Education: High school diploma required.</li> <li>Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.</li> <li>Certification: HDI Certification is highly preferred but not required.</li> <li data-pasted="true"><span data-teams="true" data-pasted="true">Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance.</span></li> </ul> </div> <p>&nbsp;</p> <p>Iron Mountain Solutions is an Equal Opportunity Employer</p>