IT Support Associate at Guidepoint

<p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Overview:&nbsp;</strong></span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai.</span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This includes triaging hardware and software issues, network problems and other IT tasks as assigned.</span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You'll Do:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Management of desktop systems, and applications (MS Office / Firefox, etc)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Setting up and configuring new desktops and users&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Available off hours to monitor and respond to support calls and alerts;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Printer management; Audio/Video devices</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide remote support to global users</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage and support mobile devices</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Inventory management</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain a knowledge base, documentation and administration procedures</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Research on new technology</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Knowledge of Ticketing systems/Helpdesk &nbsp;( ManageEngine , ServiceNow , Jira etc)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online</span></li> </ul> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You Have:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor's Degree</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3-4 years of experience with IT Support in a corporate office environment</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Previous internship/volunteering/extracurricular experience</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">OS: Working knowledge of Windows OS.&nbsp; (Mac/Linux a plus)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Security: Data &amp; Network security</span></li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Network/traffic security (file/folder, content filtering, etc)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Knowledgeable in Spy/Malware/Virus vulnerabilities</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Spam filtering; Knowledge of messaging protocols</span></li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Hardware: Dell Laptops, Printers, Docking Stations, Monitors&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Applications: Basic Desktop applications,</span></li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Application deployment and updates as needed</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Microsoft Suite, including Teams, O365 Office Suite&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Data recovery tools, Microsoft Office, QuickBooks, etc</span></li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Telecommunication</span></li> </ul> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Skills you will bring:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to work in a fast-paced, results-oriented environment</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent time management and organizational skills</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Outgoing personality with the ability to speak with people at all professional levels</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Intellectual curiosity and desire to learn</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent written and verbal communication skills in English&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated ability to work both individually and as part of an international team</span></li> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: bold;">What We Offer:</span>&nbsp;</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">14 annual leave days (PTO Days), 13 legal holidays, and 7 full paid sick days </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Social insurances and housing fund </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Shanghai CBD location, Bund Center with line 10 and line 14 metro<br></span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free snacks and beverages in the office, including free coffee&nbsp;</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary depending on experience. </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Casual work environment,</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly birthday celebration, team building, and other social events </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Entrepreneurial environment, autonomy, and fast decisions</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">International exposure to the global Guidepoint service teams</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Summer and winter team events&nbsp;</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About Guidepoint:&nbsp;</strong></span></p> <p><span style="font-size: 12pt;">Guidepoint powers end-to-end research workflows for the world’s best research teams.</span></p> <p><span style="font-size: 12pt;">Backed by a global network of more than <strong>2 million experts and over 1,600 employees</strong>, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.</span></p> <p><span style="font-size: 12pt;">At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.</span></p> <p style="line-height: 1.4;"><span style="color: rgba(0, 0, 0, 0.6); font-family: helvetica, arial, sans-serif; font-size: 10pt; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; white-space: normal; word-spacing: 0px; float: none; display: inline !important;">#LI-TH1</span></p> <p style="line-height: 1.4;"><span style="color: rgba(0, 0, 0, 0.6); font-family: helvetica, arial, sans-serif; font-size: 10pt; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; white-space: normal; word-spacing: 0px; float: none; display: inline !important;">#LI-onsite</span></p> <p style="line-height: 1.4;">&nbsp;</p>