Front-End Web Engineer (Support & Maintenance) — WordPress at Fueled

<div> <p><strong>Location:&nbsp;</strong>Remote - United States (Open to applicants located anywhere within the United States)</p> <p>Fueled is a leading digital strategy, design, and engineering agency. United with 10up – now the brand of our WordPress practice – we are a 300+ person team that has designed and built hundreds of digital products and experiences for brands like Google, Apple, The New York Times, ESPN, Victoria’s Secret, MGM Resorts, Albertsons, and CLEAR.</p> <p>As a <strong>Front-End Web Engineer</strong> at Fueled, you will provide critical technical support and consultation to clients and internal teams across a wide array of web properties. While you will be a versatile problem-solver who can navigate the broader WordPress ecosystem, we expect you to be an authority on front-end technologies (HTML, CSS, JavaScript, React) and thrive in a fast-paced, multi-project support environment.</p> <p>Intentionally remote and globally distributed across six continents, our team thrives in a culture that values flexibility, creativity, and cutting-edge technology. Together, we’re shaping the future of digital experiences.</p> <h3>What you will do:</h3> <ul> <li><strong>Provide front-line technical support:</strong> Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills.</li> <li><strong>Support diverse, high-volume projects:</strong> Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality.</li> <li><strong>Develop and maintain enterprise front-ends:</strong> Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript.</li> <li><strong>Enhance UI/UX and legacy interfaces:</strong> Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites.</li> <li><strong>Support &amp; shape our product offerings:</strong> Help maintain and enhance the user interfaces and front-end integration of our public product offerings like <a href="http://ElasticPress.io">ElasticPress.io</a> and SiteWatch.</li> </ul> <h3>What you will achieve:</h3> <ul> <li><strong>Deliver timely resolutions:</strong> Resolve front-end support tickets and deliver enterprise WordPress updates on schedule, maintaining exceptional client satisfaction through rapid and reliable issue resolution.</li> <li><strong>Maintain high-quality standards:</strong> Write scalable, accessible, and responsive front-end code that meets our clients' expectations as well as our engineering best practices.</li> <li><strong>Drive client retention:</strong> Contribute to the team, client, and overall company's success by providing exceptional customer relations and ensuring clients feel supported and heard.</li> <li><strong>Triage and problem-solve:</strong> Utilize critical thinking to accurately assess the severity of incoming tickets, prioritize workloads, and ensure our clients' needs are met with the proper technical solutions.</li> <li><strong>Advance product UX:</strong> Improve the growth, adoption, and stability of <a href="http://ElasticPress.io">ElasticPress.io</a> and SiteWatch by ensuring a flawless front-end experience for our users.</li> </ul> <h3>About you:</h3> <ul> <li><strong>You are an effective communicator.</strong> You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions.</li> <li><strong>You are a front-end WordPress pro.</strong> You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely.</li> <li><strong>You are an effective problem solver.</strong> You are highly skilled at debugging UI glitches, resolving CSS/JS conflicts, optimizing legacy theme codebases, and ensuring cross-browser compatibility.</li> <li><strong>You are adaptable and hyper-organized.</strong> You are comfortable managing a high workload and a ticketing queue, effortlessly switching contexts between 5–10 different client projects in a single day, and delivering high-quality work under varying demands.</li> <li><strong>You are a self-starter and ongoing learner.</strong> You are eager to tackle emerging front-end technologies, modern accessibility standards, and AI tooling, applying this knowledge to solve practical client challenges efficiently.</li> </ul> <h3><strong>Benefits &amp; Salary</strong></h3> <p>We offer competitive salaries and benefits. Compensation is determined based on a variety of factors, including relevant experience, other job-related qualifications, geographic location, and business needs.</p> <h3 style="text-align: center;"><strong>Join our Team</strong></h3> <p>If you are passionate about Fueled's mission and think you have what it takes to be successful in this role - please apply. We'd appreciate the opportunity to review your application. Everyone gets a response.</p> <p>Any data provided will be processed in accordance with applicable law and our&nbsp;<a href="https://fueled.com/privacy-policy/">privacy policy</a>. Curious about what to expect during our talent process? Check it out&nbsp;<a href="https://www.notion.so/What-to-Expect-from-the-Interview-Process-at-Fueled-1d84dccd9d8b80f8a0b0d40b244f4caf?pvs=21">here</a>.</p> <hr> <p>We don't want you to miss any communication from us! To ensure you receive updates on your application, please add&nbsp;<a href="mailto:[email protected]">[email protected]</a>&nbsp;to your contacts list!</p> </div> <div> <div>&nbsp;</div> <div>&nbsp;</div> </div> <div>&nbsp;</div>