Product Support Engineer at Noah Medical

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson &amp; Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.</p></div><p><strong><span data-contrast="auto">About The Team</span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">Noah Medical is&nbsp;recruiting for&nbsp;a Product Support Engineer to&nbsp;facilitate&nbsp;operational and service engineering support of Noah medical products and digital platforms.&nbsp;</span><span data-contrast="auto">The Product Support Engineer serves as a primary liaison between Noah’s internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales,&nbsp;and Marketing).</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">The role should expect to travel within the United States up to 25% of the time. This&nbsp;travel&nbsp;may include customer visits, managing escalations, team meetings, attending&nbsp;conferences,&nbsp;or other activities to support the business.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span><strong><span data-contrast="auto">A Day&nbsp;In&nbsp;the&nbsp;Life&nbsp;of&nbsp;a&nbsp;</span></strong><strong><span data-contrast="auto">Product Support Engineer</span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales &amp; Marketing)</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Serve as a primary technical liaison between Noah Medical and commercial partners, distributors, and key customer accounts, building strong relationships and driving customer satisfaction and retention</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Apply strong&nbsp;problem&nbsp;solving&nbsp;skills to complex product and process challenges; lead and collaborate cross-functionally including with commercial teams and distribution&nbsp;partners to&nbsp;drive resolutions that minimize customer impact</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Drive complex failure investigations, data&nbsp;collection&nbsp;and analysis, and collaborate closely with the engineering team to&nbsp;identify&nbsp;product design, service, and quality improvement opportunities.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Develop &amp;&nbsp;maintain&nbsp;service&nbsp;procedures, service bulletins, risk assessment documents, training materials, knowledge base articles.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Develop validation protocols and reports for internal service processes&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools)</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Provide technical support for Quality and Post-Market activities including CAPAs, field actions, and complaint investigations, ensuring commercial impact is&nbsp;assessed&nbsp;and communicated</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Ensure customer feedback is documented, analyzed, and used to drive improvements in service delivery.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259,&quot;335572071&quot;:0,&quot;335572072&quot;:0,&quot;335572073&quot;:4278190080,&quot;335572075&quot;:0,&quot;335572076&quot;:0,&quot;335572077&quot;:4278190080,&quot;335572079&quot;:0,&quot;335572080&quot;:0,&quot;335572081&quot;:4278190080,&quot;335572083&quot;:0,&quot;335572084&quot;:0,&quot;335572085&quot;:4278190080,&quot;335572087&quot;:0,&quot;335572088&quot;:0,&quot;335572089&quot;:4278190080,&quot;469789798&quot;:&quot;nil&quot;,&quot;469789802&quot;:&quot;nil&quot;,&quot;469789806&quot;:&quot;nil&quot;,&quot;469789810&quot;:&quot;nil&quot;,&quot;469789814&quot;:&quot;nil&quot;}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559740&quot;:259,&quot;335559991&quot;:360}">&nbsp;</span><strong><span data-contrast="auto">About You</span></strong><span data-ccp-props="{&quot;335559737&quot;:80,&quot;335559738&quot;:40,&quot;335559739&quot;:200}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor’s degree in Engineering&nbsp;(Electrical, Electronics, Mechanical, or Fluidics), and/or at least 3 years of relevant experience.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Relevant clinical or bronchoscopy engineering experience including,&nbsp;but not limited to,&nbsp;understanding of basic pulmonary anatomy and physiology</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Relevant Experience with system/electrical troubleshooting, detail-oriented and willing to find the root causes of issues with good engineering practice</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Self-motivated and proactive, with a passion for quality and continuous improvement</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Live in the assigned geography</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Willing to travel and be hands-on in the field to service the product whenever necessary.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Excellent computer and technology skills with regards to software&nbsp;applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Must&nbsp;have a valid driver’s license.</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>#LI-Hybrid</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Pay Transparency</strong></p> <p>The Pay Range for this position is listed. Noah Medical offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.&nbsp;<em><span style="text-decoration: underline;"><strong data-stringify-type="bold">Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law. Total compensation may also include additional forms of incentives.</strong></span></em></p></div><div class="title">California Pay Range</div><div class="pay-range"><span>$80,000</span><span class="divider">&mdash;</span><span>$100,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p><strong>Benefits &amp; Perks (For Full Time Employees):</strong></p> <ul> <li>Competitive Salary</li> <li>Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options</li> <li>Equity &amp; Bonus Program</li> <li>Life Insurance (company paid &amp; supplemental) and Disability insurance</li> <li>Mental health support through medical insurance programs</li> <li>Legal and Pet Insurance</li> <li>12+ paid holidays, Flexible Time Off + Sick Time&nbsp;</li> <li>Paid parental leave</li> <li>In-office snacks and beverages&nbsp;</li> <li>In-office lunch stipend</li> <li>Learning &amp; Development Opportunities: On-demand online training and book reimbursement</li> <li>Team building and company organized social and celebration events</li> </ul> <p>Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable.&nbsp;</p> <p>Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.</p> <p>Please visit our&nbsp;<a href="https://job-boards.greenhouse.io/noahmedical">Careers Page</a> to view our latest openings.</p> <p><strong><span style="text-decoration: underline;">NO AGENCIES PLEASE</span> - <em>Please do not outreach to any managers or submit any resumes without a signed agreement from Talent Acquisition.&nbsp; Resumes shared with anyone at Noah Medical without a signed agreement will be considered your gift to us and</em> <span style="text-decoration: underline;">no fee will be paid</span>.</strong></p> <p>&nbsp;</p> <p>&nbsp;</p></div>