Manager, Technical Service at Noah Medical

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson &amp; Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.</p></div><p><strong><span data-contrast="auto">About The Team</span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">Noah Medical is recruiting for a Manager, Technical Service to lead the Field Service and Service Operations team.&nbsp;&nbsp;This individual&nbsp;is responsible for&nbsp;overseeing equipment installations, ongoing preventative maintenance, and technical support for Noah products&nbsp;to minimum downtime and&nbsp;maximize&nbsp;customer satisfaction.&nbsp;&nbsp;This&nbsp;customer oriented, hands-on leader will ensure first-class support to the customer base while effectively managing a team of&nbsp;US based&nbsp;Field Service Engineers and Service Operations staff.&nbsp;</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">The candidate will&nbsp;interface collaboratively with&nbsp;our Sales &amp; Clinical Teams, Manufacturing, Engineering, Quality, and be one of the key faces to Noah customers. In addition, this team will provide support&nbsp;to&nbsp;Marketing or Sales for seminars, trade shows, and other&nbsp;demonstrations&nbsp;as necessary. This leader will supply feedback to R&amp;D&nbsp;regarding&nbsp;system performance, serviceability&nbsp;improvements&nbsp;as well as customer feedback.&nbsp;</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">The role should expect to travel within the United States up to 50% of the time. This&nbsp;travel&nbsp;may include customer visits, managing escalations, team meetings, attending&nbsp;conferences&nbsp;or other activities to support the business.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">A Day&nbsp;In&nbsp;The&nbsp;Life&nbsp;Of&nbsp;Our&nbsp;</span></strong><strong><span data-contrast="none">Manager, Technical Service&nbsp;</span></strong><span data-ccp-props="{&quot;335559737&quot;:80,&quot;335559738&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Oversee work for the Service and Support teams ensuring outstanding customer service to our customers both external and internal.</span><span data-ccp-props="{&quot;335559737&quot;:80,&quot;335559738&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Support&nbsp;development&nbsp;and performance of team members.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Establish metrics and generate reports to&nbsp;monitor&nbsp;teams’ performance and service levels to our customer through the development of Key performance indicators (KPI’s)</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Responsible for recruiting and hiring to support business needs.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Assures&nbsp;optimum&nbsp;equipment uptime for customers by quickly responding to customer reported problems and managing their expectations via phone,&nbsp;email&nbsp;or onsite visits.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Champion a strong customer-facing culture in the field – professionalism at the site, effective communication with clinical staff, and proactive follow-up after service events.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Provides feedback for design and process changes to&nbsp;assure&nbsp;customer satisfaction.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Excellent communication skills with the ability to interact with customers at all levels.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Effectively manage team budget</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Ensure company assets are&nbsp;maintained&nbsp;to perform all necessary job functions.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559685&quot;:720,&quot;335559737&quot;:80,&quot;335559991&quot;:360}">&nbsp;</span></p> <p><strong><span data-contrast="auto">About You</span></strong><span data-ccp-props="{&quot;335559737&quot;:80,&quot;335559738&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Service Manager Experience with medical device company experience is a plus.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Bachelor’s degree in Engineering&nbsp;(Electrical, Electronics, Mechanical, or Fluidics)&nbsp;strongly&nbsp;preferred or an AS and equivalent experience.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">4+ years Field Service experience preferable in the Medical Equipment Industry.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">6+ years Field Service / Medical Industry Experience without&nbsp;Bachelor’s/AS Degree.&nbsp;</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Demonstrated knowledge of Field Service documentation platforms (Salesforce Field Service, Service Cloud, Service Now) including workflow design, case and work order management, dispatch / scheduling, and reporting to drive Field Service efficiency.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Experience defining and using service KPIs and dashboards to manage performance, prioritize initiatives, and communicate results to leadership.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Self-starter and independent with the ability to manage/coordinate a staff&nbsp;located&nbsp;remotely.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Willing to travel and be hands-on in the field to service the product whenever necessary.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Excellent computer and technology skills with regards to software&nbsp;applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="Poppins" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Must&nbsp;have a valid driver’s license.</span><span data-ccp-props="{&quot;335559737&quot;:80}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>#LI-remote</p> <p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p> <p><strong>Benefits &amp; Perks (For Full Time Employees):</strong></p> <ul> <li>Competitive Salary</li> <li>Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options</li> <li>Equity &amp; Bonus Program</li> <li>Life Insurance (company paid &amp; supplemental) and Disability insurance</li> <li>Mental health support through medical insurance programs</li> <li>Legal and Pet Insurance</li> <li>12+ paid holidays, Flexible Time Off + Sick Time&nbsp;</li> <li>Paid parental leave</li> <li>In-office snacks and beverages&nbsp;</li> <li>In-office lunch stipend</li> <li>Learning &amp; Development Opportunities: On-demand online training and book reimbursement</li> <li>Team building and company organized social and celebration events</li> </ul> <p>Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable.&nbsp;</p> <p>Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.</p> <p>Please visit our&nbsp;<a href="https://job-boards.greenhouse.io/noahmedical">Careers Page</a> to view our latest openings.</p> <p><strong><span style="text-decoration: underline;">NO AGENCIES PLEASE</span> - <em>Please do not outreach to any managers or submit any resumes without a signed agreement from Talent Acquisition.&nbsp; Resumes shared with anyone at Noah Medical without a signed agreement will be considered your gift to us and</em> <span style="text-decoration: underline;">no fee will be paid</span>.</strong></p> <p>&nbsp;</p> <p>&nbsp;</p></div>