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Customer Care Specialist at Express Flooring
Tempe, AZFull-timeMarket Call CenterPosted 8 days ago
Apply with PipelineAbout the Role
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">We're looking for a </span><strong><span data-contrast="auto">Customer Care Specialist</span></strong><span data-contrast="auto"> who's motivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department, you'll be the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued.</span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">You’ll thrive here if you’re a natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty.</span><span data-ccp-props="{}"> </span></span></p>
<hr>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Job Type: </span></strong><span data-contrast="auto">In-Person – Full-Time</span><strong><span data-contrast="auto"> </span></strong> </span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Compensation: </span></strong><span data-contrast="auto">$20-$</span>21</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Schedule: </span></strong><span data-contrast="auto">Must be available to work shifts within office hours, including one weekend shift:</span><span data-ccp-props="{}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Monday - Friday: 7:00 am – 5:30 pm</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Saturday - Sunday: 7:00 am – 3:30 pm</span><span data-ccp-props="{}"> </span></span></li>
</ul>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">What You’ll Do</span></strong><span data-ccp-props="{}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Interact with customers by phone, email, chat, and text to answer questions and provide support.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Communicate clearly, simplify information, give updates, and follow up as needed.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Resolve customer inquiries, concerns, and complaints quickly and professionally.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Maintain accurate records, process transactions, and schedule services.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Build strong product knowledge to answer questions and recommend solutions.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Share customer feedback to support process and service improvements.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Work with internal teams to ensure smooth, positive customer experiences.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">What You’ll Bring</span></strong><span data-ccp-props="{}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">High school diploma or equivalent; associate or bachelor’s degree preferred.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Experience in </span></span><span data-contrast="auto"><span data-ccp-charstyle="Strong">customer service, account management, construction management</span></span><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">, or </span><span data-ccp-parastyle="Normal (Web)">a related role</span><span data-ccp-parastyle="Normal (Web)">.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Excellent written and verbal communication skills.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Strong </span></span><span data-contrast="auto"><span data-ccp-charstyle="Strong">problem-solving skills</span></span><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> and a passion for customer support.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Reliability, professionalism, and the ability to thrive in a fast-paced environment.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Adaptability and positivity when things get busy.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Proficiency in </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">CRM and ERP systems</span></span><strong><span data-contrast="auto">.</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Why People Love Working Here </span></strong><span data-ccp-props="{}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Supportive training and ongoing coaching to help you succeed.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Access to advanced training platforms that support your performance.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Fun, energetic team environment with room for growth.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Benefits & Perks</span></strong><span data-ccp-props="{}"> </span></span></p>
<ul>
<li>Comprehensive medical, dental, and vision plan options</li>
<li>Free virtual healthcare for employees and family members</li>
<li>Health Savings Account (with HDHP enrollment)</li>
<li>Health & dependent care flexible spending accounts</li>
<li>Company-paid basic life insurance</li>
<li>Voluntary supplemental life insurance</li>
<li>Company-paid short-term disability insurance</li>
<li>Voluntary long-term disability</li>
<li>Company-paid Accident and Hospital Indemnity</li>
<li>Free Bereavement and Life Planning Support for employees and family members</li>
<li>401(k) with company match (Pre-tax & Roth options)</li>
<li>Paid PTO, bereavement leave, and maternity leave</li>
<li>7 company-paid holidays</li>
<li>Employee Assistance Program (EAP)</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Full compensation packages are based on candidate experience and relevant certifications.</p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$20</span><span class="divider">—</span><span>$21 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"></span></p>
<p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">About Us</span></span></strong></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.</span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-contrast="auto">As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. </span></p></div>
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