Sales- Call Center (Appointment Setter) at Express Flooring

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{}">&nbsp;</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.</span><span data-ccp-props="{}">&nbsp;</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">As a </span><strong><span data-contrast="auto">Scheduling Specialist</span></strong><span data-contrast="auto">, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads—</span><strong><span data-contrast="auto">no cold calling</span></strong><span data-contrast="auto">—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.</span></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Job Type:</span></strong><span data-contrast="auto"> In-Person – Full-Time</span>&nbsp;</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Compensation: </span></strong><span data-contrast="auto">$20/hr base + commission (average earning potential $60,000+ per year)</span>&nbsp;</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Schedule: </span></strong><span data-contrast="auto">Must be available to work shifts within office hours, including one weekend shift:</span><span data-ccp-props="{}">&nbsp;</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Monday - Thursday: 6:00 am – 9:00 pm</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Friday: 6:00 am – 8:00 pm</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Saturday - Sunday: 6:00 am – 6:00 pm</span><span data-ccp-props="{}">&nbsp;</span></span></li> </ul> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">What You’ll Do </span></strong><span data-ccp-props="{}">&nbsp;</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Use our CRM to record interactions, update customer details, and manage call dispositions.</span> </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Deliver an exceptional first impression and uphold the Express Flooring customer experience.</span><span data-ccp-props="{}">&nbsp;</span></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">What You’ll Bring</span></strong><span data-ccp-props="{}">&nbsp;</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto"><span data-teams="true">1–2 years of sales or call center experience with proven track record of meeting goals.&nbsp;</span></span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">High-energy, outgoing, and ambitious personality.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Passion for exceeding expectations and delivering great service.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Experience handling objections with confidence.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Eagerness to learn with solid computer skills and openness to coaching.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Reliability, professionalism, and the ability to thrive in a fast-paced environment.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Strong listening skills, attention to detail, and a patient, service-oriented mindset.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Adaptability and positivity when things get busy.</span><span data-ccp-props="{}">&nbsp;</span></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Why People Love Working Here&nbsp;</span></strong><span data-ccp-props="{}">&nbsp;</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Supportive training and ongoing coaching to help you succeed.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Access to advanced training platforms that support your performance.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Lucrative earnings with competitive commission and industry-leading potential.</span><span data-ccp-props="{}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-contrast="auto">Fun, energetic team environment with room for growth.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Benefits &amp; Perks</span></strong><span data-ccp-props="{}">&nbsp;</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comprehensive medical, dental, and vision plan options</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Free virtual healthcare for employees and family members</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Health Savings Account (with HDHP enrollment)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Health &amp; dependent care flexible spending accounts</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company-paid basic life insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Voluntary supplemental life insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company-paid short-term disability insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Voluntary long-term disability</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company-paid Accident and Hospital Indemnity</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Free Bereavement and Life Planning Support for employees and family members</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) with company match (Pre-tax &amp; Roth options)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid PTO, bereavement leave, and maternity leave</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">7 company-paid holidays</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Program (EAP)</span><br><br></li> </ul> <p>&nbsp;</p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#ZR</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Full compensation packages are based on candidate experience and relevant certifications.</p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$20</span><span class="divider">&mdash;</span><span>$22 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"></span></p> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">About Us</span></span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.</span><span data-ccp-props="{}">&nbsp;</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-contrast="auto">As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.&nbsp;</span></p></div>