Pro Camera Support at Nexus

<p><strong>Position Summary:</strong></p> <p>We are seeking a Technical Support Representative to provide exceptional service to our external customers, particularly those in need of assistance with their Digital Cameras / Instax Camera products. This position will be based at our Edison, NJ office.</p> <p><strong>Position Responsibilities</strong>:</p> <ul> <li>Communicate with customers in a professional manner through phone, email.</li> <li>Utilize our in-house system AYS to log in cameras received for repair and log out cameras after repair</li> <li>Address technical support issues for Professional Cameras products received via email or phone</li> <li>Forward camera repair estimates to dealers and consumers</li> <li>Collaborate with warehouse staff to facilitate various shipments</li> <li>Coordinate and monitor camera and lens on-loans for Professional Service members</li> <li>Support Customer Service Team members with daily tasks as required</li> <li>Serve as a backup for other customer service functions when necessary</li> </ul> <p><strong>Qualifications:&nbsp;</strong></p> <ul> <li>Minimum 1-3 years of experience in a Customer Service or administrative role, engaging with both retailers and end users</li> <li>Exceptional customer service, organizational, and interpersonal skills</li> <li>Proficiency in maintaining professional interactions, assuming accountability, and persevering until resolution while also demonstrating the ability to work autonomously in a dynamic environment</li> <li>Outstanding verbal and written communication abilities</li> <li>Capacity to effectively prioritize workload and fulfill responsibilities within specified timelines</li> <li>Intermediate proficiency in MS Office applications, particularly Word and Excel.</li> <li>A keen interest in photography is considered a significant asset</li> <li>Minimum 2-3 years of professional work in both photography and videography</li> <li>Research ability, technical research, and keeping up with market trends in the professional space</li> <li>Emphasis on digital photography</li> </ul> <p>&nbsp;</p> <p><span class="TextRun SCXW154927680 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW154927680 BCX0">We provide Medical, Dental, and Vision</span></span><span class="EOP SCXW154927680 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:150,&quot;335559739&quot;:150,&quot;335559740&quot;:300}">&nbsp;</span></p> <p>&nbsp;</p> <p>&nbsp;</p>