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Technical Client Engagement Manager at Aspira
Dallas, TXFull-timeAccount ManagementPosted 28 days ago
Apply with PipelineAbout the Role
<p style="text-align: center;"><span style="text-decoration: underline;"><strong><span data-contrast="none"><em><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Aptos",469777842,"",469777843,"Aptos",469777844,"Aptos",201341986,"1",469769226,"Aptos",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">***Please Note: Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas (H1B, OPT, TN1, J1, etc), now or in the future.***</span></em></span></strong></span></p>
<p><span style="text-decoration: underline;"><strong><span data-contrast="none">About the Role</span></strong><span data-ccp-props="{"335559738":280,"335559739":100}"> </span></span></p>
<p><span data-contrast="auto">We are seeking a technically fluent client engagement manager to own project delivery, client operations, and engineering coordination across our highest-profile accounts. You will be embedded with a seasoned development team — driving sprint cycles, managing Jira workflows, and leading change management — while juggling multiple client engagements and continuously finding ways to improve how we operate.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":40,"335559739":60,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"335559738":120,"335559739":120,"335572079":6,"335572080":1,"335572081":11957550,"469789806":"single"}"> </span></p>
<p><span style="text-decoration: underline;"><strong><span data-contrast="none">Key Responsibilities</span></strong><span data-ccp-props="{"335559738":280,"335559739":100}"> </span></span></p>
<p><strong><span data-contrast="none">Agile Delivery & Sprint Management</span></strong><span data-ccp-props="{"335559738":200,"335559739":60}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the internal Jira expert — managing backlogs, tracking sprint velocity, monitoring development commitments, and maintaining real-time visibility into progress across all active work.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Lead full release lifecycle coordination: co-create annual release schedules with clients and the dev team, manage code freezes, UAT windows, and QA handoffs, and ensure clients have clear visibility into roles and real-time release status.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Manage Development Change Requests (DCRs) end-to-end: scoping, scheduling, client acknowledgment, approvals, and Jira documentation.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Track and reconcile development hours against allocated budgets, providing clients with timely reporting on burn rate and remaining capacity.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Proactively surface risks to sprint deliverables or release timelines and drive structured mitigation before issues escalate.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Technical Leadership & Change Management</span></strong><span data-ccp-props="{"335559738":200,"335559739":60}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Partner closely with a seasoned engineering team — earning trust through technical fluency, clear communication, and respect for their process.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Lead change management for all client-facing releases and system updates, including adoption plans, communication strategies, and training support.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Support rollback and incident response, ensuring clients and internal teams are aligned and ready to act.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Continuously identify opportunities to streamline delivery workflows, reduce operational friction, and improve consistency across the team through better playbooks, templates, and processes.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Multi-Client Project Management</span></strong><span data-ccp-props="{"335559738":200,"335559739":60}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Manage multiple active client engagements simultaneously, maintaining detailed project plans, risk registers, and status dashboards without losing fidelity on any account.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Manage ad hoc projects of varying size and complexity — from small updates to new implementations — ensuring each is properly scoped, milestoned, and delivered with high client visibility.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Partner with Account Managers to produce client-facing documentation including QBRs, release notes, incident reports, and SLA compliance reports.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Track SLA adherence across clients and lead annual SLA plan reviews in collaboration with internal stakeholders.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Client & Stakeholder Engagement</span></strong><span data-ccp-props="{"335559738":200,"335559739":60}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Serve as a trusted technical point of contact for high-profile clients — able to speak credibly to delivery timelines, technical complexity, and project health.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Ensure leadership has an accurate, up-to-date view of client health, open risks, and delivery status at all times.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Drive timely, transparent client communication around releases, incidents, and project milestones.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559738":120,"335559739":120,"335572079":6,"335572080":1,"335572081":11957550,"469789806":"single"}"> </span></p>
<p><span style="text-decoration: underline;"><strong><span data-contrast="none">What We’re Looking For</span></strong><span data-ccp-props="{"335559738":280,"335559739":100}"> </span></span></p>
<p><strong><span data-contrast="none">Required</span></strong><span data-ccp-props="{"335559738":200,"335559739":60}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">4–6 years of project management experience, with at least 2 years directly embedded with software development teams.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Strong Jira proficiency: backlog management, sprint tracking, workflow configuration, and reporting. </span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Proven experience managing full Agile release cycles, including sprint planning, QA coordination, and deployment readiness.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto">Demonstrated ability to manage multiple client accounts simultaneously without losing delivery quality.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto">Experience leading change management: stakeholder alignment, communication plans, and adoption strategies for technical releases.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Ability to engage credibly with senior engineers and translate technical complexity for clients.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Strong written and verbal communication skills, including executive-facing reporting and client presentations.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Preferred</span></strong><span data-ccp-props="{"335559738":200,"335559739":60}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto">PMP or equivalent project management certification.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">Experience with Confluence or similar documentation tools.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto">Background with enterprise or government clients in a SaaS or technology services environment.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="auto">Familiarity with SLA management and compliance reporting.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559738":120,"335559739":120,"335572079":6,"335572080":1,"335572081":11957550,"469789806":"single"}"> </span></p>
<p><strong><span data-contrast="none">Why Join Aspira</span></strong><span data-ccp-props="{"335559738":280,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="auto">Play a pivotal role in some of our largest and most complex state partnerships.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto">Lead projects that directly support outdoor recreation and conservation across the country.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="auto">Work alongside a sharp, experienced development team that values strong project leadership.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto">Competitive salary, comprehensive benefits, and meaningful opportunities for growth.</span><span data-ccp-props="{"335559738":30,"335559739":30}"> </span></li>
</ul>
<p> </p>
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