Management Consultant - General Insurance at Capco

<p><strong>Management Consultant - General Insurance</strong></p> <p>Location: London (Hybrid) | <strong>Practice Area</strong>: Insurance | Type: Permanent</p> <p><strong>Shape the future of General Insurance through digital transformation, operational excellence, and data-driven innovation.</strong></p> <p><strong>The Role</strong><br>We are seeking experienced General Insurance Consultants to join our growing Insurance practice. You will work with leading Personal Lines and Commercial Lines insurers to deliver large-scale transformation programmes spanning underwriting, claims, policy administration, pricing, distribution, and regulatory change.</p> <p>From core system modernisation to digital channel transformation and operational optimisation, you will help clients navigate complex change while improving efficiency, customer experience, and long-term resilience. This role combines strategic thinking with hands-on delivery across business and technology initiatives.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Support and lead client engagements across General Insurance transformation programmes</li> <li>Deliver consulting services including business analysis, operating model design, and programme delivery</li> <li>Lead cross-functional teams and manage stakeholder engagement across underwriting, claims, operations, and technology</li> <li>Contribute to proposal development and thought leadership within the General Insurance market</li> <li>Identify opportunities for digital enablement, automation, and data-led improvement across the insurance value chain</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>Experience working within General Insurance (Personal Lines and/or Commercial Lines)</li> <li>Demonstrated delivery experience across transformation, regulatory, operational, or technology change programmes</li> <li>Strong understanding of core GI functions including underwriting, claims, policy administration, and distribution</li> <li>Ability to bridge business and technology teams within complex environments</li> <li>Strong communication, stakeholder engagement, and structured problem-solving skills</li> </ul> <p><strong>Bonus Points For</strong></p> <ul> <li>Experience supporting core system implementations (e.g. policy administration or claims platforms)</li> <li>Exposure to pricing transformation, data analytics, or automation initiatives</li> <li>Knowledge of regulatory frameworks impacting General Insurance (e.g. Consumer Duty, pricing regulation)</li> <li>Experience working in Agile or hybrid delivery environments</li> <li>Prior consulting experience or internal transformation experience within financial services</li> </ul> <p><strong>Why Join Capco</strong></p> <ul> <li>Deliver high-impact business and technology solutions for leading insurers</li> <li>Work in a collaborative, flat, and entrepreneurial consulting culture</li> <li>Access continuous learning, training, and industry certifications</li> <li>Be part of a team shaping the future of digital insurance ecosystems</li> <li>Help drive transformation across General Insurance and wider financial services markets</li> </ul> <p>We offer a competitive, people-first benefits package designed to support every aspect of your life:</p> <ul> <li><strong>Core Benefits</strong>: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover</li> <li><strong>Mental Health</strong>: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders</li> <li><strong>Family-Friendly</strong>: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement</li> <li><strong>Family Care</strong>: 8 complimentary backup care sessions for emergency childcare or elder care</li> <li><strong>Holiday Flexibility</strong>: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs</li> <li><strong>Continuous Learning</strong>: Minimum 40 Hours of Training Annually – workshops, certifications, e-learning. Business Coach assigned from Day One for one-to-one guidance</li> <li><strong>Healthcare Access</strong>: Convenient online GP services</li> <li><strong>Extra Perks</strong>: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance</li> </ul> <p><strong>Inclusion at Capco</strong><br>We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.</p>