Customer Service Representative at Trivelta

<div class="job__header"> <div class="job__title"> <div class="job__location">&nbsp;</div> </div> </div> <div class="job__description body"> <div> <p><span data-sheets-root="1">Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.</span></p> <p id="isPasted"><strong data-stringify-type="bold">The Customer Service Representative</strong>&nbsp;is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. &nbsp;We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others. &nbsp;</p> <p><strong data-stringify-type="bold">What You’ll Do</strong></p> <ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Respond promptly to customer inquiries via email and live chat</li> <li data-stringify-indent="0" data-stringify-border="0">Provide accurate information about our products and services</li> <li data-stringify-indent="0" data-stringify-border="0">Assist customers with troubleshooting and resolve issues effectively</li> <li data-stringify-indent="0" data-stringify-border="0">Document customer interactions and maintain detailed records in our system</li> <li data-stringify-indent="0" data-stringify-border="0">Collaborate with the team to improve service and customer satisfaction</li> <li data-stringify-indent="0" data-stringify-border="0">Follow company procedures while delivering high-quality support</li> </ul> <p><strong data-stringify-type="bold">What You Bring</strong></p> <ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Experience in customer service, call center, or office environments (preferred)</li> <li data-stringify-indent="0" data-stringify-border="0">A client-first mindset with excellent verbal and written communication skills</li> <li data-stringify-indent="0" data-stringify-border="0">Strong English proficiency ... work is conducted in written and spoken English</li> <li data-stringify-indent="0" data-stringify-border="0">Proficiency with computer systems and data entry</li> </ul> <p><strong data-stringify-type="bold">Why Join Us?</strong></p> <p>Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.</p> <p>Job Type: Full-time</p> <p>Expected hours: No less than 40 per week</p> <p>Flexible scheduling options</p> <ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Day Shift&nbsp;</li> <li data-stringify-indent="0" data-stringify-border="0">Night Shift&nbsp;</li> <li data-stringify-indent="0" data-stringify-border="0">Overnight Shift</li> </ul> <p>This position is onsite at our Monterrey, MX &nbsp;.</p> </div> </div>