System Administrator | Houston at HighRadius

<p><strong>IT Systems &amp; Support Administrator</strong></p> <p><strong>Job Details</strong></p> <ul> <li><strong>Department: </strong>G&amp;A IT <strong>| Reports To: </strong>Senior Director - Internal IMS | <strong>Status: </strong>Exempt</li> <li><strong>Worksite Location: </strong>Houston, Texas (On-Site)<strong> | Travel: </strong>5% Domestic<strong> | Reviewed: </strong><span data-rich-links="{&quot;dat_df&quot;:{&quot;fres_frt&quot;:1,&quot;fres_usd&quot;:&quot;&quot;,&quot;dfie_ts&quot;:{&quot;tv&quot;:{&quot;tv_s&quot;:1789473600,&quot;tv_n&quot;:0}},&quot;dfie_l&quot;:&quot;en&quot;,&quot;dfie_p&quot;:{&quot;fres_frt&quot;:0,&quot;fres_usd&quot;:&quot;&quot;,&quot;tres_tv&quot;:&quot;MMM d, y&quot;},&quot;dfie_dt&quot;:&quot;Sep 15, 2026&quot;,&quot;dfie_pt&quot;:3,&quot;dfie_tpt&quot;:0,&quot;dfie_tzi&quot;:&quot;&quot;},&quot;type&quot;:&quot;date&quot;}">Sep 15, 2026</span></li> </ul> <ul> <li><strong>Summary: </strong>The IT Systems &amp; Support Administrator is responsible for providing IT support to U.S. employees, including both office-based and remote employees, while supporting corporate IT systems and technology operations. The role serves as a primary onsite IT resource for the Houston office and partners closely with India-based IT and Cybersecurity teams, People &amp; Culture (P&amp;C), and other G&amp;A functions.</li> <li><strong>Success</strong> in this role requires strong technical capability, customer service, ownership, and a partnership mindset, with the judgment and flexibility to support evolving business and technology needs as they arise.</li> </ul> <p><br><strong>Essential Duties &amp; Responsibilities</strong></p> <h2><strong>IT &amp; Employee Support</strong></h2> <ul> <li>Provide responsive technical support to U.S. employees.</li> <li>Troubleshoot hardware, software, connectivity, access, and other technology issues through resolution.</li> <li>Install, configure, maintain, and troubleshoot laptops, monitors, peripherals, and other IT equipment.</li> <li>Support employee onboarding/offboarding, including equipment, system access, and asset deployment/collection.</li> <li>Maintain IT inventory, documentation, and support requests in accordance with established processes and SLAs.</li> </ul> <h2><strong>Systems, Security &amp; Global IT</strong></h2> <ul> <li>Support Microsoft 365, Microsoft Entra ID/Azure AD, Intune, Active Directory, SSO, MFA, device management, and related enterprise technologies.</li> <li>Partner with and support India-based IT and Cybersecurity teams on systems administration, security, access management, escalations, and global technology initiatives.</li> <li>Support system-access audits and security/compliance requirements.</li> <li>Assist with endpoint, network, server, and other systems administration activities.</li> </ul> <h2><strong>Onsite Technology &amp; G&amp;A Partnership</strong></h2> <ul> <li>Serve as a primary onsite IT resource for the Houston office, supporting workstations, conference rooms, shared technology, and other hands-on technical needs.</li> <li>Provide end-to-end technology support for onsite events and peak business periods, including Town Halls, leadership meetings, all-employee events, and office moves.</li> <li>Partner with P&amp;C and other G&amp;A teams on workplace support, including office technology setup and monitoring, desk technology readiness, equipment setup/moves, and light physical support such as workstation equipment, sit/stand desk controls, and small office furniture.</li> </ul> <p><br><strong>Qualifications &amp; Experience</strong></p> <ul> <li>Experience in IT support, systems administration, desktop support, or a similar corporate IT environment.</li> </ul> <ul> <li>Hands-on experience supporting employee technology, hardware, workstations, and conference room technology.</li> <li>Experience with Google Workspace administration and support, including Gmail, Google Drive, Google Meet, Google Groups, and user/access management.</li> <li>Experience with Microsoft 365, Windows, Active Directory, Entra ID/Azure AD, Intune, SSO/MFA, Zoom, and device management.</li> <li>Working knowledge of networking, endpoint management, and related IT infrastructure.</li> <li>Strong troubleshooting, communication, customer-service, and organizational skills.</li> <li>Ability to independently prioritize support needs and projects in a fast-paced environment while collaborating effectively across global and cross-functional teams.</li> </ul> <p><br><strong>Physical Requirements</strong></p> <ul> <li>Occasional support outside standard business hours may be required for business-critical needs or planned company events.</li> <li>Requires regular movement throughout the office and the ability to lift, carry, move, and set up IT and workplace equipment weighing up to 30 pounds.</li> <li>Requires occasional bending, stooping, kneeling, crouching, and reaching to install, connect, move, or troubleshoot technology equipment, and to move or adjust office furniture as needed.</li> </ul>