Client Services Representative (Pharmacy Technician) at Liberty Software

<p><strong data-start="200" data-end="260">Be the behind-the-scenes hero empowering pharmacies nationwide!</strong></p> <p>Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.</p> <p><strong>Pay Rate:</strong>&nbsp; $20/hr - $23/hr</p> <p><strong data-start="1205" data-end="1221">Please Note:</strong><br data-start="1221" data-end="1224">This is an in-person role based in our Grapevine, TX office</p> <p><strong>What You'll Do:</strong></p> <ul data-start="1704" data-end="2524"> <li data-start="1318" data-end="1403"> <p data-start="1320" data-end="1403">Serve as the <strong>primary contact </strong>for incoming calls and tickets from pharmacy clients</p> </li> <li data-start="1404" data-end="1456"> <p data-start="1406" data-end="1456">Diagnose and resolve customer issues <strong>efficiently</strong></p> </li> <li data-start="1457" data-end="1536"> <p data-start="1459" data-end="1536"><strong>Escalate</strong> complex cases to Technical or Account Management teams when needed</p> </li> <li data-start="1537" data-end="1610"> <p data-start="1539" data-end="1610">Accurately <strong>document</strong> all interactions and actions in tracking software</p> </li> <li data-start="1611" data-end="1676"> <p data-start="1613" data-end="1676">Deliver exceptional <strong>customer service</strong> in every client engagement</p> </li> </ul> <p><strong>Qualifications:</strong></p> <ul data-start="1704" data-end="2524"> <li data-start="1704" data-end="1763"> <p data-start="1706" data-end="1763">Minimum<strong> 2 years </strong>of customer service experience required</p> </li> <li data-start="1764" data-end="1862"> <p data-start="1766" data-end="1862">Healthcare call center or independent pharmacy experience preferred</p> </li> <li data-start="1863" data-end="1927"> <p data-start="1865" data-end="1927"><strong>Certified Pharmacy Technician (CPhT)</strong> certification is a plus but not required</p> </li> <li data-start="1928" data-end="1977">Professional, friendly, and patient demeanor essential</li> <li data-start="2037" data-end="2157"> <p data-start="2039" data-end="2157"><strong>Excellent verbal and written communication skills,</strong> able to engage all client levels — from pharmacy owners to clerks</p> </li> <li data-start="2158" data-end="2207"> <p data-start="2160" data-end="2207">Strong multitasking, organizational, and time management skills</p> </li> <li data-start="2208" data-end="2275"> <p data-start="2210" data-end="2275">Detail-oriented with strong typing and documentation abilities</p> </li> <li data-start="2276" data-end="2328"> <p data-start="2278" data-end="2328">Excellent listening and<strong> critical thinking</strong> skills</p> </li> <li data-start="2329" data-end="2395"> <p data-start="2331" data-end="2395">Experience with Liberty Software products is a plus (please specify any prior experience)</p> </li> <li data-start="2396" data-end="2468"> <p data-start="2398" data-end="2468">Solid basic computer skills and proven ability to quickly <strong>master new software</strong> applications</p> </li> <li data-start="2469" data-end="2524"> <p data-start="2471" data-end="2524">Occasional after-hours and Saturday shifts required</p> </li> </ul> <p><strong>Benefits Starting Day One:</strong></p> <ul data-start="2563" data-end="3246"> <li data-start="2563" data-end="2679"> <p data-start="2565" data-end="2679"><strong>100% employer-paid medical and life insurance</strong> for employees, with optional dental and vision coverage at no cost</p> </li> <li data-start="2680" data-end="2754"> <p data-start="2682" data-end="2754">Family coverage available with Liberty contributing 50% of the premium</p> </li> <li data-start="2755" data-end="2817"> <p data-start="2757" data-end="2817">Fully vested<strong> 401(k)</strong> with employer match&nbsp;</p> </li> <li data-start="2818" data-end="2892"> <p data-start="2820" data-end="2892">Employer contributions to <strong>Health Savings Accounts (HSA</strong>)</p> </li> <li data-start="2893" data-end="2937"> <p data-start="2895" data-end="2937">Generous<strong> paid time off </strong>and paid holidays</p> </li> <li data-start="2938" data-end="3002"> <p data-start="2940" data-end="3002">Tuition reimbursement and continuing education support</p> </li> <li data-start="3003" data-end="3037"> <p data-start="3005" data-end="3037">Adoption expense reimbursement</p> </li> <li data-start="3038" data-end="3117"> <p data-start="3040" data-end="3117">Dependent Care Flexible Spending Account <strong>(FSA)</strong> for tax savings on childcare</p> </li> <li data-start="3118" data-end="3218"> <p data-start="3120" data-end="3218">Confidential counseling resources for mental health, financial planning, and more, via Optum EAP</p> </li> <li data-start="3219" data-end="3246"> <p data-start="3221" data-end="3246"><strong>Fully stocked breakroom</strong></p> </li> </ul> <p>&nbsp;</p> <p><strong>Think you’ve got what it takes to be the go-to problem solver? Let’s talk —</strong> <strong>Apply today!</strong></p> <p><span style="color: #ffffff;">&nbsp;#ID1&nbsp; &nbsp;#ZR</span></p> <p>&nbsp;</p> <p>&nbsp;</p>