Client Service Supervisor at Liberty Software

<p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Lead the team that supports the pharmacies supporting their communities!</strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software.&nbsp;We’re excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.</p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p><strong>Please note:</strong></p> <ul> <li>This role is based in our Grapevine, TX office</li> <li>Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>What You'll Do:</strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <ul style="margin-bottom: 0px; margin-top: 0px;"> <li>Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy</li> <li>Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting</li> <li>Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients</li> <li>Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism</li> <li>Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members</li> <li>Support your Client Service Manager and collaborate cross-functionally with other departments</li> <li>Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members</li> <li>Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly</li> <li>Step in and assist in other areas of the business as needed</li> </ul> <p><strong>Qualifications:</strong></p> <ul style="margin-bottom: 0px; margin-top: 0px;"> <li>Bachelor’s degree required</li> <li>Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management</li> <li>Demonstrated leadership experience in a client-facing or support environment</li> <li>Advanced understanding of the independent pharmacy industry strongly preferred</li> <li>Professional, patient, and friendly demeanor</li> <li>Exceptional multitasking and organizational skills</li> <li>Strong critical thinking, documentation, and problem-solving abilities</li> <li>Quick to learn and navigate new software platforms</li> <li>Passion for providing excellent customer service and mentoring others</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p><strong>Benefits Starting Day One:</strong></p> <ul> <li><strong>100% employer-paid medical and life insurance</strong> for employees, with optional dental and vision coverage at no cost</li> <li>Family coverage available with Liberty contributing 50% of the premium</li> <li>Fully vested<strong> 401(k)</strong> with employer match&nbsp;</li> <li>Employer contributions to <strong>Health Savings Accounts (HSA</strong>)</li> <li>Generous<strong> paid time off </strong>and paid holidays</li> <li>Tuition reimbursement and continuing education support</li> <li>Adoption expense reimbursement</li> <li>Dependent Care Flexible Spending Account <strong>(FSA)</strong> for tax savings on childcare</li> <li>Confidential counseling resources for mental health, financial planning, and more, via Optum EAP</li> <li><strong>Fully stocked breakroom</strong></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>If you’re passionate about helping others and leading with purpose, we’d love to hear from you!&nbsp; </strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Apply today!</strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="color: #ffffff;">&nbsp;#ID1&nbsp;&nbsp;</span></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p>&nbsp;</p>