Chief of Staff at TouchCare

<p><strong>About TouchCare</strong></p> <p><strong>TouchCare </strong>is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.</p> <p><br><strong>The Role</strong></p> <p data-start="627" data-end="837">We are seeking a highly strategic and execution-oriented <strong data-start="684" data-end="713">Chief of Staff to the CEO</strong> to serve as a trusted partner in driving company-wide priorities, operational excellence, and cross-functional alignment.</p> <p data-start="839" data-end="1024">This role operates at the center of the business—translating vision into action, ensuring key initiatives move forward, and acting as a force multiplier for the CEO and leadership team.</p> <p data-start="1026" data-end="1204">You will work closely with senior leaders across Sales, Marketing, Operations, Finance, and Product to drive execution, improve communication, and scale the business effectively.</p> <p>&nbsp;</p> <p><strong>What You’ll Do</strong></p> <p data-start="1235" data-end="1275"><strong data-start="1235" data-end="1275">Strategic Execution &amp; Prioritization</strong></p> <ul data-start="1276" data-end="1516"> <li data-section-id="1ri65kd" data-start="1276" data-end="1359">Partner with the CEO to define and drive key company priorities and initiatives</li> <li data-section-id="sg0g4b" data-start="1360" data-end="1458">Translate high-level strategy into actionable plans with clear owners, timelines, and outcomes</li> <li data-section-id="1qu6zfn" data-start="1459" data-end="1516">Ensure alignment and accountability across leadership</li> </ul> <p data-start="1518" data-end="1549"><strong data-start="1518" data-end="1549">Cross-Functional Leadership</strong></p> <ul data-start="1550" data-end="1762"> <li data-section-id="1lj1mpj" data-start="1550" data-end="1635">Act as a connective tissue across teams (Sales, Marketing, Ops, Finance, Client Success)</li> <li data-section-id="1cxa9r8" data-start="1636" data-end="1705">Drive coordination on high-impact initiatives and remove blockers</li> <li data-section-id="1qha74s" data-start="1706" data-end="1762">Lead special projects from concept through execution</li> </ul> <p data-start="1764" data-end="1790"><strong data-start="1764" data-end="1790">Operational Excellence</strong></p> <ul data-start="1791" data-end="2025"> <li data-section-id="t8vrvl" data-start="1791" data-end="1863">Build and optimize processes that improve scalability and efficiency</li> <li data-section-id="8u05vx" data-start="1864" data-end="1945">Establish and track KPIs across functions; drive accountability and reporting</li> <li data-section-id="64g4ab" data-start="1946" data-end="2025">Support annual planning, quarterly priorities, and ongoing business rhythms</li> </ul> <p data-start="2027" data-end="2064"><strong data-start="2027" data-end="2064">Executive Support &amp; Communication</strong></p> <ul data-start="2065" data-end="2285"> <li data-section-id="njdb0r" data-start="2065" data-end="2137">Prepare the CEO for key meetings, presentations, and decision-making</li> <li data-section-id="1re2gdg" data-start="2138" data-end="2214">Drive internal communications and ensure clarity across the organization</li> <li data-section-id="11r8ktq" data-start="2215" data-end="2285">Help manage and streamline leadership team meetings and follow-ups</li> </ul> <p data-start="2287" data-end="2315"><strong data-start="2287" data-end="2315">0→1 &amp; Growth Initiatives</strong></p> <ul data-start="2316" data-end="2476"> <li data-section-id="1stvrrr" data-start="2316" data-end="2395">Support new verticals, product launches, and strategic growth opportunities</li> <li data-section-id="12ecrnb" data-start="2396" data-end="2476">Help build operational infrastructure for new initiatives from the ground up</li> </ul> <p>&nbsp;</p> <p><strong>Who You Are</strong></p> <p>&nbsp;</p> <h3 data-section-id="1k57vh8" data-start="3070" data-end="3090">&nbsp;</h3> <ul data-start="2515" data-end="3063"> <li data-section-id="wfxru1" data-start="2515" data-end="2617">5–10+ years of experience in consulting, strategy, operations, or high-growth startup environments</li> <li data-section-id="eq2y5h" data-start="2618" data-end="2707">Proven ability to operate in ambiguity and drive execution in fast-paced environments</li> <li data-section-id="kozcl4" data-start="2708" data-end="2777">Strong business acumen with experience working cross-functionally</li> <li data-section-id="aqme6w" data-start="2778" data-end="2841">Exceptional communication and stakeholder management skills</li> <li data-section-id="1c6l3w5" data-start="2842" data-end="2913">Highly organized with strong attention to detail and follow-through</li> <li data-section-id="16vfpio" data-start="2914" data-end="2989">Ability to influence without authority and drive alignment across teams</li> <li data-section-id="4ghk7d" data-start="2990" data-end="3063">Experience supporting senior executives or leadership teams preferred</li> </ul> <h3 data-section-id="1k57vh8" data-start="3070" data-end="3090"><strong data-start="3074" data-end="3090">Bonus Points</strong></h3> <ul data-start="3091" data-end="3314"> <li data-section-id="l7y0hq" data-start="3091" data-end="3167">Experience in healthcare, benefits, HR tech, or broker-driven ecosystems</li> <li data-section-id="13a6c04" data-start="3168" data-end="3248">Background in high-growth startups</li> <li data-section-id="1af3lgj" data-start="3249" data-end="3314">Experience building processes from scratch (0→1 environments)</li> </ul> <h3 data-section-id="1k57vh8" data-start="3070" data-end="3090">&nbsp;</h3> <p>&nbsp;</p> <p><strong>What We Offer</strong></p> <ul> <li>Competitive base salary commensurate with experience</li> <li>Opportunity to build and shape company culture from day one</li> <li>Direct impact on improving financial wellness for thousands of employees</li> <li>Flexible benefits package</li> </ul> <p><br>W<strong>hy Join Us?</strong></p> <ul> <li><strong>Impactful Growth:</strong> Lead the expansion of specialized services that provide critical support to members during complex life events.</li> <li><strong>Collaborative Environment:</strong> Work closely with a supportive team across Sales, Client Success, Product, and Marketing.</li> <li><strong>Strategic Leadership:</strong> Shape the go-to-market strategy and future evolution of TouchCare’s specialized portfolio.</li> </ul> <p><strong>Location: </strong>This position will be in-person, 5 days a week in the Stamford office.</p> <p>&nbsp;</p>