Customer Technical Account Manager – OTT Cloud Streaming at Bitmovin

<p><strong>Core skills:</strong> technical account management, OTT streaming architecture, cloud infrastructure, customer success, revenue expansion, stakeholder engagement, API integrations, media workflow optimization.</p> <p><strong>Bitmovin</strong> is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability.</p> <p>“We are constantly seeking out forward thinking individuals who want to shape the future of video... come and work with us!” — Stefan Lederer, CEO</p> <p>At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award-winning products. Diversity in all its forms is encouraged and celebrated; everyone has a role to play in helping us shape the future of video.</p> <p><strong>Why us?</strong></p> <p><strong>Bitmovin</strong> is looking for a Customer Technical Account Manager to become the trusted technical advisor to leading Media &amp; Entertainment OTT customers across the Middle East region, operating within Bitmovin's global GTM and partner framework to execute regional initiatives aligned to overall revenue objectives.</p> <p>This is an opportunity that offers:</p> <ul> <li>Customer Ownership: Act as the primary commercial and technical point of contact for strategic OTT customers in the Middle East.</li> <li>Technical Depth: Work hands-on with technical stakeholders advising on OTT workflows, solution options, and product integration.</li> <li>Commercial Impact: Drive product adoption resulting in upsell, cross-sell, expansion, and new customer opportunities.</li> <li>Regional Influence: Collaborate with global and local partners to maximize customer value and market growth, supported by our global solutions engineering and product teams.</li> </ul> <p>&nbsp;</p> <h3><strong>What you’ll do:</strong></h3> <p>You will make an impact that matters by:</p> <ul> <li>Serving as the primary technical advisor and internal Bitmovin advocate for assigned Media &amp; Entertainment OTT customers in the Middle East and key regional accounts.</li> <li>Engaging stakeholders from engineers to C-level executives — diving deep into APIs and integrations while clearly articulating business impact and ROI.</li> <li>Driving product adoption and successful onboarding of cloud streaming services.</li> <li>Identifying and executing upsell, cross-sell, and expansion opportunities to grow existing customer revenue.</li> <li>Identifying and pursuing new logo opportunities within similar Media &amp; Entertainment accounts.</li> <li>Leading or supporting integration projects, ensuring smooth implementation aligned with customer workflows.</li> <li>Troubleshooting streaming workflows, encoding pipelines, and delivery performance issues.</li> <li>Providing best-practice guidance on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation.</li> <li>Collaborating with Product, Support, and Global Partner teams to resolve issues and unlock additional customer value.</li> <li>Working with global and local partners to maximize customer success and regional growth opportunities.</li> <li>Monitoring customer health metrics and proactively mitigating risks to retention and revenue growth.</li> <li>Advocating customer needs internally, influencing product roadmap and feature prioritization.</li> </ul> <p>&nbsp;</p> <p><strong>What is it like to be a part of this team?</strong></p> <p>You'll sit at the intersection of technology, business value, and revenue growth — working alongside global solutions engineering, product, and partner teams while owning your regional book of business directly. It's a role for someone who is naturally curious, comfortable moving between deep technical conversations and commercial ones, and motivated to combine technical engagement with regional influence.<strong>&nbsp;</strong></p> <h3><strong>What can you bring</strong></h3> <p>Must-Have Experience:</p> <p><strong>&nbsp;</strong></p> <ul> <li>Experience in technical account management, customer success, solutions engineering, or similar customer-facing technical roles.</li> <li>Experience within OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) in the Media &amp; Entertainment sector.</li> <li>Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies.</li> <li>Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics.</li> <li>Experience with APIs, integrations, and supporting customer implementation projects.</li> <li>Proven ability to collaborate cross-functionally with Product, Support, and Global Partner teams to resolve technical challenges.</li> <li>Experience identifying and working with local partners to drive regional growth.</li> <li>Strong communication skills, with the ability to translate complex technical concepts into clear business value for executive audiences, and confidence engaging both engineering teams and C-level stakeholders.</li> <li>Fluency in English. A degree in Computer Science, Engineering, or a related technical field is a plus but not required — equivalent hands-on experience is equally valued.</li> </ul> <p><strong>&nbsp;</strong></p> <p>Nice-to-Have:</p> <ul> <li>Arabic language skills, for engaging regional stakeholders.</li> <li>Experience working with video processing, content delivery, and video streaming platforms.</li> <li>Familiarity with video playback QoE / QoS analytics such as Conviva, Mux, Youbora, or similar solutions.</li> <li>Scripting or automation skills (Python, Bash).</li> <li>Knowledge of Agile methodologies and SaaS customer success practices.</li> <li>Current AWS, Google Cloud, Microsoft Azure, or Oracle Cloud "Professional" cloud certification (Solutions Architect, Cloud Architect, Cloud Developer, etc.), or "Associate" level certification with the ability to earn a "Professional" certification within 6 months.</li> </ul> <p>You don’t have experience with all the points above? Don’t worry, we will support you with learning, training, and coaching on the job.</p> <p><strong>Life at Bitmovin</strong><strong><br></strong>Find out more about us on our<a href="https://bitmovin.com/careers/"> Careers Page<br></a>See what fellow Bitmovers are saying on<a href="https://www.linkedin.com/company/bitmovin/life/7f143265-8cc2-4ae8-93f4-dc88cf00d0d4/?viewAsMember=true"> LinkedIn<br></a>Check the employee reviews on<a href="https://www.glassdoor.co.uk/Reviews/Bitmovin-Reviews-E1400248.htm"> Glassdoor</a></p> <p>&nbsp;</p>