Manager, CDD Operations at OKX

<div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> </div> At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">&nbsp;</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="ESSDdofcSosWwxxViK3l0wyrgEd" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-X279dvEpAo23XjxJM9vl28RggTg"><strong>About the Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-NOKYdv6s7oa8QRxOdLVlaKUjgyg">We are seeking an experienced <strong>CDD</strong><strong> Operations Manager</strong> to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments.</div> <div class="ace-line ace-line old-record-id-PeuWd9s5QoNRj9xbrMglozUugHZ">This role will primarily oversee <strong>Institutional (</strong><strong>KYB</strong><strong>) onboarding</strong>, with additional oversight and alignment responsibilities across <strong>Retail (</strong><strong>KYC</strong><strong>) onboarding</strong> to ensure consistency in regulatory standards, operational controls, and customer experience.</div> <div class="ace-line ace-line old-record-id-FWz7d0VjdomNxixtYXWl83J9glc">As the organization scales, this role may expand to manage <strong>global onboarding teams</strong> driving standardized processes, governance, and performance management across multiple jurisdictions.</div> <div class="ace-line ace-line old-record-id-P04wdfko0oKNttx0r6llnBVlgAd">You will work closely with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve operational efficiency, and ensure adherence to AML/CFT and sanctions requirements globally.</div> <div class="ace-line ace-line old-record-id-OG2nduSyvob7nhx6cjHlpSHmgRf">This position reports directly to the Global KYC Operations Senior Manager.</div> <div class=" old-record-id-Vr7XdCXu9oy1BYxVYuWlICeqgSb" data-type="divider">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-PoKSdceU1oCDyCxRi5JluA5Mgbg"><strong>What You’ll Be Doing</strong></h2> <h3 class="heading-3 ace-line old-record-id-YuaWd1EhWoAeGGxBGfWlP7ACgV5"><strong>Team Leadership &amp; Operational Management</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-J0qudWUm6oTPQDxGRD7loT5ggMe" data-list="bullet"> <div>Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.</div> </li> <li class="ace-line ace-line old-record-id-BIhBd9ud4obuZwxj5dHltJsTg2d" data-list="bullet"> <div>Ensure SLAs, quality standards, and regulatory obligations are consistently met.</div> </li> <li class="ace-line ace-line old-record-id-XwIed8tBFoK9NnxCBNml5MHjgXf" data-list="bullet"> <div>Provide coaching, performance management, and training to build a high-performing team.</div> </li> <li class="ace-line ace-line old-record-id-OX86dBd8aoSV41xJsENlLKINgqd" data-list="bullet"> <div>Act as escalation point for complex onboarding cases, including high-risk entity structures, PEPs and fraud-related referrals.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-HxbWd0Y3JoVC9RxHOy0l9KvHgTb"><strong>Onboarding Governance &amp; Controls</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-IHkedDAUdojQY5xVnnClmBaggUb" data-list="bullet"> <div>Oversee end-to-end onboarding processes for both institutional and retail customers.</div> </li> <li class="ace-line ace-line old-record-id-XOKIdydqloDUUNxOCESlEFnrg8g" data-list="bullet"> <div>Drive standardization of CDD/EDD frameworks across KYB and KYC segments.</div> </li> <li class="ace-line ace-line old-record-id-E2qnd5bi3osC9ZxKzsrl6K3Ogeg" data-list="bullet"> <div>Develop and maintain robust policies, procedures, controls, and documentation standards.</div> </li> <li class="ace-line ace-line old-record-id-PjHMdSkKjoUwIhxfr0tl6161gWI" data-list="bullet"> <div>Ensure periodic review and refresh processes meet regulatory and internal requirements.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-Q2IedA9kVoAox5xAmcGlZF7jg0g"><strong>Program &amp; Process Optimization</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-RDjudWBOaowzufxnQbslkqGyg3F" data-list="bullet"> <div>Manage BAU onboarding operations and support migration or centralization initiatives where required.</div> </li> <li class="ace-line ace-line old-record-id-UW5mdmnfUowX6HxebAiliY2Vgkd" data-list="bullet"> <div>Identify process gaps and implement improvements to enhance efficiency and customer experience.</div> </li> <li class="ace-line ace-line old-record-id-GD1LddVyOoS8TrxAtdSlP9Lug8d" data-list="bullet"> <div>Collaborate with Product and Tech teams to improve onboarding systems and automation.</div> </li> <li class="ace-line ace-line old-record-id-P1UJdmwrNonoFyxSPH6lKsHggH1" data-list="bullet"> <div>Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-BhcHdyZCro0ZIaxtIs8ljSjigwe"><strong>Stakeholder &amp; Regulatory Engagement</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-IuModYujfoSXLux5G6bldaKWgZd" data-list="bullet"> <div>Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters.</div> </li> <li class="ace-line ace-line old-record-id-QFfZdhMUqoScypxEONWlAPoxg4c" data-list="bullet"> <div>Support regional MLRO on escalated AML or fraud cases.</div> </li> <li class="ace-line ace-line old-record-id-MzwDdcPoFo8ucExImFOltqNsgje" data-list="bullet"> <div>Act as Subject Matter Expert (SME) on onboarding risk assessments and regulatory standards.</div> </li> <li class="ace-line ace-line old-record-id-RGOPdlQa2osfXbxncfrlSag6gZP" data-list="bullet"> <div>Ensure customer data and documentation are maintained in accordance with applicable regulations and group policies.</div> </li> </ul> <p>&nbsp;</p> <div data-lark-html-role="root"> <h3 class="rich-text-paragraph" data-eleid="5"><strong><span class="text-only" data-eleid="6"><span class="text-only">Requirements</span></span></strong></h3> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="8"> <li class="richTextDocs-listItem" data-eleid="9"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="10"><span class="text-only"> 6–8+ years of experience in </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">KYC</span><span class="text-only">/</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">KYB</span><span class="text-only"> and </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">AML</span><span class="text-only">/</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">CFT</span><span class="text-only"> operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="11"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="12"><span class="text-only"> Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="13"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="14"><span class="text-only"> Deep knowledge of AML/CFT regulations, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">sanctions</span><span class="text-only"> frameworks, and global regulatory standards, with familiarity of the UAE regulatory environment.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="15"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="16"><span class="text-only"> Strong hands-on experience reviewing complex corporate structures, identifying UBOs, assessing high-risk jurisdictions, and handling </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">PEP</span><span class="text-only"> and </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Enhanced Due Diligence</span><span class="text-only"> (</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">EDD</span><span class="text-only">) cases.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="17"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="18"><span class="text-only"> Demonstrated ability to act as an escalation point for complex, high-risk onboarding and fraud-related cases.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="19"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="20"><span class="text-only"> Experience developing, implementing, and standardizing </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">CDD</span><span class="text-only">/EDD policies, procedures, and operational controls across multiple jurisdictions.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="21"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="22"><span class="text-only"> Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="23"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="24"><span class="text-only"> Experience driving process optimization, automation initiatives, and operational efficiency improvements in onboarding workflows.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="25"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="26"><span class="text-only"> Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Compliance, Risk, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Fraud</span><span class="text-only">, Legal, Product, and Technology teams.</span></span></div> </li> </ul> </div> <p>&nbsp;</p> <h2 class="heading-2 ace-line old-record-id-doxlgrRd1o2MzHPY5XF13n3TjIh"><strong>Perks &amp; Benefits </strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgcGdeKb0P19ugtKddszxLHd" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-doxlg3ap77JMI3Rqik8okAZVSGg" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-doxlgu5L3eyphTnPTRWNVdzaOFe" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-doxlgQ2OrOPqVVyK24ZpaVVRUXe" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-doxlgred5ZiWXWBzBSbOZ5pguMg" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants</div> </li> <li class="ace-line ace-line old-record-id-doxlgSJxJGnThGc6IaetnmOlSEe" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div data-lark-html-role="root"><span class="text-only" style="color: rgb(236, 240, 241);" data-eleid="3">#LI-AZ1 #LI-HYBRID</span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>