Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight) at Diligent Robotics

<p><strong id="docs-internal-guid-21083f1c-7fff-acd7-000e-6f80cb6ff20e">Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Rochester, NY (on-site)</strong></p> <p><span style="font-weight: 400;">We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.&nbsp;</span></p> <p><span style="font-weight: 400;">As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.</span></p> <p><span style="font-weight: 400;"><strong id="docs-internal-guid-b2db0155-7fff-faf7-4445-b169cdf27ac0">This is a part-time, entry-level role at Diligent Robotics and will work 3, 8-hour shifts per week for the 9pm - 5am ET shift. </strong><strong>This position is located in Rochester, NY and you must be local and willing to work on-site to be considered. The position pays $20/hr.&nbsp;</strong></span></p> <p><span style="font-weight: 400;">This is not an engineering position and a background in robotics or engineering is not required.</span><span style="font-weight: 400;"> If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.</span></p> <p><strong>Your responsibilities will include:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitoring and safely assisting mobile service robots in a hospital environment&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prioritizing the customer experience, ensuring their expectations are always met or exceeded</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicating with hospital staff and, occasionally, the public regarding robot operation</span></li> </ul> <p><strong>A good candidate would be, at minimum:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A high school graduate or possess a GED</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organized: you can juggle and make progress on multiple tasks simultaneously</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to lift up to 40 pounds</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps</span></li> </ul> <h4><strong>The ideal candidate would be:</strong></h4> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Extraverted: you can strike up a conversation with anyone and everyone loves your presence</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passionate about healthcare and technology coming together to help people</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous</span></li> </ul> <p><span style="font-weight: 400;">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,&nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p>