Logistics Support Specialist II - Ciudad de México- Intermodal at Uber Freight

<div class="ewa-rteLine"> <div class="ewa-rteLine"> <p><strong>Schedule: <span class="TextRun SCXW35671660 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW35671660 BCX0">On site</span></span></strong></p> <p><strong><span data-contrast="auto">Títle: Customer Support Specialist ll</span></strong></p> <p><strong><span data-contrast="auto">Location: Ciudad de Mexico&nbsp;</span></strong></p> <p><strong>Req #: 2756</strong></p> <p></p> <p><strong><span data-contrast="auto">What the Candidate Will Do&nbsp;</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}"><span class="TextRun SCXW214376928 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW214376928 BCX0">The&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">Customer Support Specialist II</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">is responsible for</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">supporting</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;the end-to-end execution of freight shipments, ensuring on-time performance,&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">accurate</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">maintaining</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">strong communication</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives.</span><span class="NormalTextRun SCXW214376928 BCX0">&nbsp;</span><span class="NormalTextRun SCXW214376928 BCX0">Region of impact: North America.</span></span><span class="EOP SCXW214376928 BCX0" data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></span></p> <p><strong><span data-ccp-props="{}"><span class="EOP SCXW214376928 BCX0" data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">Basic Qualifications</span></span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Ensure all shipment details and references are entered accurately and on time in the&nbsp;Uber Freight&nbsp;systems.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain clear and professional communication with customers&nbsp;regarding&nbsp;shipment status, delays, or any service issues.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ensure&nbsp;that&nbsp;the&nbsp;Uber Freight&nbsp;system reflects&nbsp;accurate&nbsp;and up-to-date information for all active shipments.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Train and support interns or new team members on daily execution tasks and best practices.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Preferred Qualifications</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">At least&nbsp;</span><span data-ccp-parastyle="List Bullet">1 - 2</span><span data-ccp-parastyle="List Bullet">&nbsp;</span><span data-ccp-parastyle="List Bullet">years</span><span data-ccp-parastyle="List Bullet">&nbsp;of experience in freight&nbsp;</span><span data-ccp-parastyle="List Bullet">forwarding</span><span data-ccp-parastyle="List Bullet">,&nbsp;</span><span data-ccp-parastyle="List Bullet">logistics</span><span data-ccp-parastyle="List Bullet">&nbsp;coordination, or 4PL operations.</span><span data-ccp-parastyle="List Bullet">&nbsp;Experience in Intermodal is a plus.&nbsp;</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="1" data-aria-level="1">Strong organizational and multitasking skills in a high-volume, time-sensitive environment.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="1" data-aria-level="1">Excellent communication skills (written and verbal), customer-focused mindset.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="1" data-aria-level="1">Attention to detail and ability to follow structured processes and documentation requirements.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="1" data-aria-level="1">Team player with a proactive, solution-oriented attitude</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="1" data-aria-level="1">Advanced English skills as this position will have a significant impact in US-based operations</li> </ul> <p><strong>About Uber Freight</strong></p> </div> <p><span data-contrast="auto">Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at </span><a href="http://www.uberfreight.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.uberfreight.com</span></span></a><span data-contrast="auto">.</span></p> <p><span data-contrast="auto"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:278}"><a href="https://www.uberfreight.com/uber-freight-legal/aviso-de-privacidad-especifica-para-mexico/#English-version">Candidate Privacy Notice</a></span></span></p> <p><strong><span data-contrast="auto">EEOC</span></strong></p> <p><span data-contrast="auto"><span class="TextRun SCXW174419667 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW174419667 BCX0">Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</span></span><span class="EOP SCXW174419667 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}">&nbsp;</span></span></p> </div>