Teller Supervisor - Bensenville, IL at Old Second National Bank

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>At Old Second, you're first!&nbsp; &nbsp;For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.</p> <p>With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.&nbsp; At Old Second we embrace values that foster an environment of community and growth.&nbsp; Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.&nbsp; Be a part of something big as we continue our growth story together!</p></div><p><span style="color: rgb(22, 145, 121);">Move your career forward at Old Second.</span></p> <p><strong>Position Overview</strong></p> <p>The <strong>Teller Supervisor</strong> position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales.&nbsp;</p> <p><strong>Essential Job Functions (for Teller Supervisors without Vault Responsibilities):</strong></p> <ul> <li>Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.</li> <li>Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.</li> <li>Monitors staffing needs through scheduling to ensure proper coverage.</li> <li>Responsible to coach each teller to the assigned referral goals each month.</li> <li>Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.</li> <li>Implements and monitors the quarterly Teller Bonus Program.</li> <li>Maintains teller currency level requirements and orders sufficient cash to support the teller operation.</li> <li>Conducts audits and security tests as scheduled.</li> <li>Interviews and hires and staff.</li> <li>Makes check/cash disbursement decision and signs official checks.</li> <li>Coaches staff to ensure quality back-up is available during the supervisor's absence.</li> <li>Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.</li> </ul> <p><strong>Additional Responsibilities:</strong></p> <ul> <li>Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.</li> <li>Works in a teller window as needed.</li> <li>Monitors timecards and completes all required reports.</li> <li>Flexibility in assisting other branch staffing needs.</li> <li>Remits special services items to ensure proper handling.</li> <li>Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.</li> <li>Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.</li> </ul> <p><strong>Supervisory Responsibilities:</strong>&nbsp;</p> <p>The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws.&nbsp; Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.</p> <p><strong>Responsibilities for Teller Supervisors with Vault Management</strong> (only applicable for certain branches):</p> <ul> <li>Processes mail deposits which include loan payments, safe deposits, savings deposits, and checking deposits.</li> <li>Processes coin orders for business customers and tellers requesting change.</li> <li>Processes and balances all ATM transactions for all Bancorp ATMs for the entire bank.</li> <li>Manages commercial deposits through armored services.</li> <li>Heavy lifting/pushing carts on coin boxes and coin bags.</li> <li>Orders money and sends currency shipments to other branches.</li> <li>Accurately and efficiently processes customer/business customers financial transactions.</li> <li>Strictly following bank procedures and identifying fraudulent activity to prevent potential losses to the bank.</li> </ul> <p><strong>Minimum Requirements:</strong></p> <ul> <li>High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.</li> <li>Lift/push up to 50lbs.</li> <li>Must work onsite to perform responsibilities of this position and available during branch hours (Monday-Friday, 8am-6pm; Saturday, 8am-1pm)</li> </ul> <p><strong>Competencies:</strong></p> <ul> <li>Demonstrates excellent customer service skills.</li> <li>Good communication, interpersonal and organizational skills.</li> <li>Excellent attention to detail, accuracy in balancing and reconciliation.</li> <li>Demonstrates initiative, dependability, flexibility and good decision-making skills.</li> <li>Above average keyboard / computer, math and accuracy skills.</li> <li>Excellent interpersonal skills with ability to be a fair and effective supervisor.</li> </ul> <p><strong>Preferred, but not required:&nbsp; </strong></p> <ul> <li>Some college level courses desirable.</li> <li>Five or more years banking experience and teller responsibilities preferred.</li> <li>Sales experience preferred.</li> </ul> <hr> <p><strong>­­­Compensation &amp; Benefits</strong></p> <p><strong>Base pay:</strong>&nbsp; $20.50 - $26.50/hour.&nbsp; Old Second is committed to fair and equitable pay practices.&nbsp; Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.&nbsp;</p> <p><strong>Variable pay:&nbsp; </strong>Eligible to participate in the Retail Incentive Plan.&nbsp; Payment varies based upon sales referral activities and operational performance.</p> <p><strong>Benefits:&nbsp; </strong><a href="https://www.oldsecond.com/resources-services/how-we-support-you/">How We Support You - Old Second</a></p><div class="content-conclusion"><p>Thanks for considering Old Second!&nbsp;&nbsp;</p></div>