Lead, Medical Assistant  at Akido Labs

<div class="content-intro"><p>Akido builds AI-powered doctors<strong>.</strong> Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.</p> <p>Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving&nbsp;<a href="https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care">unhoused communities</a>&nbsp;in Los Angeles to&nbsp;<a href="https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&amp;page=1">ride-share drivers</a>&nbsp;in New York.</p> <p>Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling&nbsp;ScopeAI, its breakthrough clinical AI platform. <a href="https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence">Read more about Akido’s $60M Series B</a>. More info at <a href="http://Akidolabs.com">Akidolabs.com</a>.</p></div><h3 data-start="265" data-end="284">The Opportunity</h3> <p data-start="286" data-end="942">Akido is seeking a Lead Medical Assistant to play a critical role in supporting high-quality, patient-centered care across our clinical operations. Reporting to the Clinic Manager (or Director of Clinical Operations), this role serves as both a hands-on clinical contributor and a day-to-day leader for Medical Assistants and receptionists within the clinic. You’ll help set the standard for clinical excellence, workflow efficiency, and patient experience while acting as a key liaison between providers, clinical staff, and operations. This is an exciting opportunity for an experienced MA who wants to grow into leadership while staying closely connected to patient care.</p> <h3 data-start="944" data-end="962">What you’ll do</h3> <ul> <li data-start="966" data-end="1108">Serve as a lead and point of support for Medical Assistants and receptionists, modeling best practices in patient care, professionalism, and clinic workflows.</li> <li data-start="1111" data-end="1274">Perform Medical Assistant duties, including rooming patients, taking vitals, documenting in the EHR, preparing exam rooms, and assisting providers during visits.</li> <li data-start="1277" data-end="1398">Perform front office duties on an as-needed basis</li> <li data-start="1277" data-end="1398">Coordinate daily clinic operations to ensure smooth patient flow, timely appointments, and adherence to care protocols.</li> <li data-start="1401" data-end="1518">Support onboarding, training, and ongoing coaching of Medical Assistants and receptionist to maintain consistent clinical standards.</li> <li data-start="1521" data-end="1640">Act as a liaison between providers, clinical staff, and operations to address workflow issues and improve efficiency.</li> <li data-start="1643" data-end="1748">Ensure compliance with clinical protocols, infection control standards, and documentation requirements.</li> <li data-start="1751" data-end="1838">Assist with inventory management, equipment readiness, and supply ordering as needed.</li> <li data-start="1841" data-end="1951">Identify opportunities for process improvement and contribute to continuous quality improvement initiatives.</li> <li data-start="1954" data-end="2058">Support special clinical programs, pilots, or initiatives aligned with Akido’s mission and care model.</li> </ul> <h3 data-start="2060" data-end="2075">Who you are</h3> <ul> <li data-start="2079" data-end="2145">Certified Medical Assistant (CMA, RMA, or equivalent) (required)</li> <li data-start="2148" data-end="2236">3+ years of experience working as a Medical Assistant in a clinical setting (required)</li> <li data-start="2239" data-end="2336">Prior experience in a lead, senior, or informal mentorship role supporting other MAs (required)</li> <li data-start="2339" data-end="2439">Experience working in primary care, community health, or value-based care environments (preferred)</li> <li data-start="2442" data-end="2573">Strong communication skills with the ability to work effectively with patients, providers, and cross-functional teams (preferred)</li> <li data-start="2576" data-end="2640">Comfort using EHR systems and digital health tools (preferred)</li> <li data-start="2643" data-end="2744">Organized, adaptable, and able to thrive in a fast-paced, evolving clinical environment (preferred)</li> </ul> <h3 data-start="2746" data-end="2758">Benefits</h3> <ul> <li data-start="2762" data-end="2785">Health benefits including medical, dental, and vision</li> <li data-start="2846" data-end="2854">401(k)</li> <li data-start="2857" data-end="2879">Long-term disability</li> <li data-start="2882" data-end="2897">Life insurance</li> <li data-start="2919" data-end="2939">Paid Leave Program</li> </ul> <p data-start="2941" data-end="3006"><strong data-start="2944" data-end="2978">Location &amp; Specialties Hiring:</strong> Upland, CA</p> <p data-start="3008" data-end="3276"><strong data-start="3011" data-end="3032">Physical Demands:</strong> Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Hourly pay range</div><div class="pay-range"><span>$24</span><span class="divider">&mdash;</span><span>$24 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 1 []">Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.</p></div>