Customer Support at OneSpan

<div class="content-intro"><p>At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</p></div><p><span style="color: #000000;">OneSpan is looking for a <strong>Customer Support </strong>to join our team in <strong>Tokyo</strong>.</span></p> <p style="color: !important;"><span style="color: #000000;"><strong>Responsibilities</strong></span></p> <p style="color: !important;"><span style="color: #000000;">• Provide first level customer support service to customers</span></p> <p style="color: !important;"><span style="color: #000000;">• Investigate and understand problems faced by customers</span></p> <p style="color: !important;"><span style="color: #000000;">• Troubleshoot and provide problem resolution if available</span></p> <p style="color: !important;"><span style="color: #000000;">• Escalate problems to product specialist if necessary</span></p> <p style="color: !important;"><span style="color: #000000;">• Provide timely update to customers on the ongoing troubleshooting status</span></p> <p style="color: !important;"><span style="color: #000000;"><strong>Requirements</strong></span></p> <p style="color: !important;"><span style="color: #000000;">• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent</span></p> <p style="color: !important;"><span style="color: #000000;">• Minimum of 2 years working experience in information security software and in a customer support role</span></p> <p style="color: !important;"><span style="color: #000000;">• Basic understanding of different mobile technologies, operating systems, cloud computing and others</span></p> <p style="color: !important;"><span style="color: #000000;">• Working knowledge in programming languages such as C/C++, Java and REST</span></p> <p style="color: !important;"><span style="color: #000000;">• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage</span></p> <p style="color: !important;"><span style="color: #000000;">• Excellent social skills and team player</span></p> <p style="color: !important;">&nbsp;</p> <p style="color: !important;"><span style="color: #000000;">#LI-LS1</span></p>