Functional Consultant at HighRadius

Hyderabad, Telangana, IndiaFull-timeCustomer ValuePosted 3 months ago

About the Role

Job Summary - <span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities -  <ul> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Responsible for providing product support to users of the Highradius applications.</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Own customer reported issues and drive them to resolution meeting the SLAs</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Provide a delightful customer experience by partnering with internal and external stake holders</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Supports and contributes to the growth of best practices for delivery of HighRadius Support services</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Have the will to learn and understand our products and their features to support and educate clients</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Follow the Quality and Process compliance to do the right thing for customers and the organization</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Dynamically prioritize tickets and multi-task when needed</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">To be a team player who can work in rotational shifts.</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">To empathize with client situations and provide quick resolutions or workarounds.</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.</li> </ul> Requirements - <ul> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">2 to 5 years of experience in Application Support preferably a SaaS application</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">A technology-centric background</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Strong logical, analytical and problem solving skills</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Excellent communication skills</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Can work in a fast paced, ever changing, start-up environment</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Proficiency in running SQL queries is a plus</li> <li><span data-sheets-value="{"1":2,"2":"Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension "}" data-sheets-userformat="{"2":14849,"3":{"1":0},"12":0,"14":{"1":2,"2":0},"15":"Century Gothic","16":12}">Scripting knowledge is a plus</li> </ul>

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