Functional Consultant (M&A) at HighRadius

<p><strong>About Us:<br></strong>HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+agents that orchestrate end-to-end processes across&nbsp;<a href="https://www.highradius.com/software/order-to-cash/?ref=home" target="_blank">Order-to-Cash</a>,&nbsp;<a href="https://www.highradius.com/software/financial-close-and-reconciliation-software/" target="_blank">Close &amp;</a>&nbsp;<a href="https://www.highradius.com/software/financial-close-and-reconciliation-software/" target="_blank">Reconciliation,&nbsp;&nbsp;</a><a href="https://www.highradius.com/software/financial-consolidation-and-reporting/" target="_blank">Consolidation &amp; Reporting</a>,&nbsp;<a href="https://www.highradius.com/software/accounts-payable/" target="_blank">Accounts Payable</a>,&nbsp;<a href="https://www.highradius.com/software/b2b-payments/" target="_blank">B2B Payments</a>, and&nbsp;<a href="https://www.highradius.com/software/treasury-risk/" target="_blank">Treasury</a>.&nbsp;HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+&nbsp;&nbsp;enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and&nbsp;<a href="https://www.highradius.com/resources/customers/" target="_blank">more</a>. HighRadius has been consistently recognized as a&nbsp;<a href="https://www.highradius.com/resources/analyst-reports/" target="_blank">market leader</a>&nbsp;by Gartner, IDC, and&nbsp;Forrester.&nbsp;&nbsp; &nbsp; &nbsp;<br><br><strong>Job Summary :</strong><br>Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!<br><br><strong>Responsibilities :</strong></p> <ul> <li>Responsible for providing product support to users of the Highradius applications.</li> <li>Own customer reported issues and drive them to resolution meeting the SLAs</li> <li>Provide a delightful customer experience by partnering with internal and external stake holders</li> <li>Supports and contributes to the growth of best practices for delivery of HighRadius Support services</li> <li>Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.</li> <li>Have the will to learn and understand our products and their features to support and educate clients</li> <li>Follow the Quality and Process compliance to do the right thing for customers and the organization</li> <li>Dynamically prioritize tickets and multi-task when needed</li> <li>To be a team player who can work in rotational shifts.</li> <li>To empathize with client situations and provide quick resolutions or workarounds.</li> <li>Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.</li> </ul> <p><strong>Requirements&nbsp; :</strong></p> <ul> <li>2 to 5 years of experience in Application Support preferably a SaaS application</li> <li>Familiarity with tools &amp; practices of the trade such as case management, knowledge base, defect &amp; escalation management.</li> <li>A technology-centric background</li> <li>Strong logical, analytical and problem solving skills</li> <li>Excellent communication skills</li> <li>Can work in a fast paced, ever changing, start-up environment</li> <li>Proficiency in running SQL queries is a plus</li> <li>Scripting knowledge is a plus.</li> </ul>