Staff Technical Writer at Fivetran

Novi Sad, South Bačka, Serbia, EMEAFull-timeProduct DepartmentPosted 14 days ago

About the Role

<div class="content-intro">From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>About the Role Fivetran’s documentation receives rave reviews from our customers—it is a core part of our product. The Technical Communications Team owns technical documentation and in-product text. Our globally distributed team of technical writers collaborates with product managers, engineers, designers, and support to produce world-class documentation and UI copy that helps our customers succeed. As a Staff Technical writer, your mission is to make Fivetran docs a shining beacon of documentation excellence. You will write and edit documentation that empowers our customers to use Fivetran and understand how our product works. You’ll collaborate with engineers, product managers, support engineers, and other technical writers. You join a friendly team of technical writers distributed among our international offices. This is a full-time position based out of our Novi Sad office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Docs-as-code</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Markdown and HTML</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">GitHub</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">IDE</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">AI tools (ChatGPT/ Codex, GitHub Copilot, and other)</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Jira</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Slack</li> </ul> <h2>What You’ll Do</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Independently update and create, or lead others to update and create content based on product or program changes (user guides, conceptual pages, release notes, tutorials, how-to articles, etc.)</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Write, review, and enhance UX content</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Use a docs-as-code approach to maintain documentation</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead collaborations with subject matter experts to understand new technologies or subjects, independently identify and extract information that users need, and collaborate on iterations of content drafts</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Plan content and information architecture for large or complex projects</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborate with technical writers to refine standards, style, and terminology</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Contribute to style guides and templates</li> </ul> <h2>Skills We’re Looking For</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">6+ years of experience writing about software or cloud applications for a developer audience</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proven experience documenting SaaS applications</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Excellent English grammar, writing, and editing skills</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to craft clear, concise technical documentation</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong skills in information architecture and technical editing</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborative experience in globally distributed teams</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong organization, adaptability, and customer empathy</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Agility to manage multiple initiatives concurrently in a cross-functional environment</li> </ul> <h2>Bonus Skills</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Familiar with using AI to automate workflows</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Familiarity with docs-as-code, GitHub, Markdown, CLI, and HTML</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Familiarity with data connectors and ETL/ELT</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Knowledge of Python or Java, SQL, data pipelines, and cloud warehouses</li> </ul> #LI-DC1 #LI-HYBRID<div class="content-conclusion">  Perks and Benefits <ul> <li>100% employer-paid medical insurance*</li> <li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off</li> <li>RSU stock grants*</li> <li>Professional development and training opportunities</li> <li>Company virtual happy hours, free food, and fun team-building activities</li> <li>Monthly cell phone stipend</li> <li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li> </ul> *May vary by country and worker type - please reach out to your recruiter for more information Click <a href="https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing" target="_blank">here</a> to learn more about Fivetran's Benefits by Region. <hr> We’re honored to be <a class="c-link" href="https://fivetran.com/blog/hvr-acquisition-series-d" target="_blank" data-stringify-link="https://fivetran.com/blog/hvr-acquisition-series-d" data-sk="tooltip_parent">valued at over $5.6 billion</a>, but more importantly, we’re proud of our <a class="c-link" href="https://fivetran.com/culture" target="_blank" data-stringify-link="https://fivetran.com/culture" data-sk="tooltip_parent">core values of Get Stuck In, Do the Right Thing, and One Team, One Dream</a>. Read about us in <a class="c-link" href="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" target="_blank" data-stringify-link="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" data-sk="tooltip_parent">Forbes</a>.      Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, <a href="https://www.youtube.com/watch?v=xlhtp4dGh8o" target="_blank">click here</a> and enjoy our video. To learn more about our candidate privacy policy, you can <a href="https://fivetran.com/candidate-privacy" target="_blank">read our statement here</a>. <hr> We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this <a href="https://forms.gle/V7k3t4u9j523XkEt6">form</a>. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</div>

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