Customer Service Coordinator at 24 Hour Home Care

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p></div><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <p>WHO WE ARE:</p> <p><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"><span data-ccp-parastyle="Normal (Web)">24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at&nbsp;<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.24hrcares.com%26esheet%3D53957452%26newsitemid%3D20240429499619%26lan%3Den-US%26anchor%3Dwww.24hrcares.com%26index%3D4%26md5%3D973a993900404fd0d790878aa6aebaac&amp;data=05%7C02%7Ccat.vo%4024hrcares.com%7C3d5de86bc8d8494f4eb508dc6920fa8b%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638500837654350896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=lu85317Mc4h6d%2Fl4pR20JRvY%2FfiGk27QEfhcQKK6uEg%3D&amp;reserved=0" target="_blank">www.24hrcares.com</a>.&nbsp;&nbsp;</span></span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"><img style="max-width: 100%;" alt=""></span></p> <p>At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.</p> <p><iframe src="https://www.youtube.com/embed/ZUoJuCJhePs?si=-4zCWp6HpJb4xeLb" width="560" height="314"></iframe></p> <p>WHO YOU ARE:</p> <p><span data-contrast="none">You are a&nbsp;</span><em><span data-contrast="none">passionate and performance-driven</span></em><span data-contrast="none">&nbsp;t</span><span data-contrast="none">eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care &amp; Compete Principles and Competencies</span><span data-contrast="none">:&nbsp;</span></p> <p><span data-contrast="none"><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD6YF3NbkBYCuZ_Care%26CompetePrinciples.jpg" alt="Care and Compete Principles" width="300"></span></p> <p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">In the spirit of&nbsp;<em>Own(ing) It With Courage</em>, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:&nbsp;<a href="https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm" target="_blank">24 Hour Home Care: Glassdoor Page</a></span></p> <p><span data-contrast="auto">Sound interesting?&nbsp;</span><span data-contrast="none">Read on for more details!</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p>&nbsp;</p> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>THE ROLE:</p> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p data-start="19" data-end="700">The Customer Service Coordinator supports consumers, caregivers, and internal teams by managing inbound communications and coordinating timely resolution of service-related inquiries across Regional Center programs. This role serves as a central point of contact for phone, email, and case management workflows while supporting documentation, task coordination, and operational processes that ensure a seamless service experience. The Customer Service Coordinator collaborates cross-functionally to resolve issues, maintain accurate records, and support efficient service delivery while upholding company standards and regulatory requirements.</p> <p data-start="702" data-end="732"><strong data-start="702" data-end="730">Primary Responsibilities</strong></p> <ul data-start="734" data-end="1418"> <li data-section-id="q16in6" data-start="734" data-end="887">Manage inbound communication channels including phone lines, email inboxes, cases, and support requests while ensuring timely and accurate resolution</li> <li data-section-id="1g0t45k" data-start="888" data-end="1028">Coordinate services and support for Regional Center consumers through task management, documentation, and cross-functional communication</li> <li data-section-id="fl1ap0" data-start="1029" data-end="1164">Maintain and update consumer, provider, and employee information across company systems while ensuring compliance and data accuracy</li> <li data-section-id="12zaf2e" data-start="1165" data-end="1297">Support office and division initiatives including outbound communications, process improvements, and issue management activities</li> <li data-section-id="p7wx9o" data-start="1298" data-end="1418">Assist with case resolution, referral monitoring, and administrative processes to support efficient service delivery</li> </ul> <p><strong>This is a hybrid position, coming into the Culver City office 1-2x per week.&nbsp;</strong></p> <p>&nbsp;</p> <p>WHAT YOU BRING TO THE TABLE:</p> <p>&nbsp;</p> <p data-start="1420" data-end="1440"><strong data-start="1420" data-end="1438">Qualifications</strong></p> <ul data-start="1442" data-end="1815"> <li data-section-id="13bntow" data-start="1442" data-end="1517">Bachelor’s degree in Business Administration or related field preferred</li> <li data-section-id="i2nm80" data-start="1518" data-end="1605">1+ year of customer service experience, preferably in healthcare or a related field</li> <li data-section-id="efzbct" data-start="1606" data-end="1693">Experience supporting high-volume communications and service coordination preferred</li> <li data-section-id="1wc320w" data-start="1694" data-end="1764">Proficiency in Microsoft Office including Word, Excel, and Outlook</li> <li data-section-id="1syne7v" data-start="1765" data-end="1815">Strong written and verbal communication skills</li> </ul> <p data-start="1817" data-end="1829"><strong data-start="1817" data-end="1827">Skills</strong></p> <ul data-start="1831" data-end="2055" data-is-last-node="" data-is-only-node=""> <li data-section-id="tk4vth" data-start="1831" data-end="1883">Customer communication and relationship building</li> <li data-section-id="379rg9" data-start="1884" data-end="1924">Problem solving and issue resolution</li> <li data-section-id="fedzal" data-start="1925" data-end="1967">Organization and task prioritization</li> <li data-section-id="646qfk" data-start="1968" data-end="2018">Attention to detail and documentation accuracy</li> <li data-section-id="10x8fqg" data-start="2019" data-end="2055" data-is-last-node="">Time management and sound judgment</li> </ul> <p>&nbsp;</p> </div> </div> </div> <p>WHAT WE BRING TO THE TABLE:</p> <p><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ac7hupGXnQHGZOfw_Benefits-NonHCE1.jpg" alt="" width="601"></p> <p>_{<em>24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.&nbsp; Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. &nbsp;Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.</em>}</p> <p>_{<em>Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.&nbsp;</em>}</p> <p>_{<em>Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.&nbsp; At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. </em>}</p> <p>_{<em>Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. </em>}</p> <ul> <li style="font-style: italic;">_{<em>By Email: <a href="mailto:[email protected]">[email protected]</a></em>}</li> <li style="font-style: italic;">_{<em>By Web: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdcba.lacounty.gov%2Fcontact-us%2F&amp;data=05%7C02%7Ccat.vo%4024hrcares.com%7C94e70c44b4b544e1d02a08dcd1dba42f%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638615988518805253%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=vQEeNw2hFpnvdHXmuY6Pc4isaSj7o%2Fe%2Bm1oEciscoXk%3D&amp;reserved=0">https://dcba.lacounty.gov/contact-us/</a></em>}</li> <li style="font-style: italic;">_{<em>By Phone: (800) 593-8222</em>}</li> </ul> <p>&nbsp;</p> <p><em>For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our <a href="https://www.24hrcares.com/california-employee-privacy-notice">privacy policy </a></em><em>and the California Consumer Privacy Act (CCPA).</em></p> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="title">The expected California Pay Range for this position:</div><div class="pay-range"><span>$21</span><span class="divider">&mdash;</span><span>$23.63 USD</span></div></div></div>