Consumer Loan Servicing Specialist II at OneAZ Credit Union

<p data-pasted="true"><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">Join Us in Making an Impact&nbsp;</span>✨&nbsp;</span></p> <p><span style="font-size: 12pt;">At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!&nbsp;</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(0, 64, 83);">Who You Are&nbsp;🧩</span>&nbsp;</span></p> <p><span style="font-size: 12pt;">You’re&nbsp;impactful, compassionate, and fearless,&nbsp;ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you,&nbsp;let’s&nbsp;build something great together.&nbsp;</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">What You’ll Do</span> 🚀&nbsp;</span></p> <p><span style="font-size: 12pt;">📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027</span></p> <p><span style="font-size: 12pt;">The Consumer Loan Servicing Specialist II supports a centralized loan servicing department with a variety of tasks to enhance member experience and adhere to Credit Union and regulatory standards. The role services all consumer loan types and provides support to internal and external members with consumer lending functions through various processes. The Consumer Loan Servicing Specialist II promotes safe lending practices through lien filings, insurance verification &amp; total loss claims, and loan protection product maintenance.</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Supports internal phone queue for associates with questions regarding loan maintenance and post funding questions. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Supports external phone queue for members calling for assistance with their consumer loans. Establishes a positive rapport and provides exceptional service that aligns with Credit Union values.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Supports an active help desk with loan servicing requests from Credit Union associates.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers and third-party financial institutions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Processes out of state title and registration transfer requests for relocated members.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Completes loan payoffs and title/lien releases on collateralized loans.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Receives and verifies insurance submissions and assists in collateral protection insurance (CPI) premium billings and refunds.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assists members with total loss claims and insurance letters of guarantee.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Files GAP, VSA and debt cancellation claims and cancellations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Supports the Collections department with loan modifications and insurance claims.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Reviews department reports for completion of loan maintenance processes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.</span></li> </ul> <p><span style="font-size: 12pt;"><span style="color: rgb(0, 64, 83);" data-pasted="true">What You Bring</span><strong><span data-pasted="true"><span style="color: rgb(0, 64, 83);"> </span>🎯</span></strong></span></p> <ul> <li style="font-size: 12pt;">High school diploma or GED required.</li> <li style="font-size: 12pt;">Associate’s degree or completion of specialized consumer lending courses preferred.</li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3 to 5 years of similar or related experience loan servicing experience with loan insurance product claims, consumer auto loan title processing and consumer loan maintenance preferred.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">1 to 3 years of similar or related experience in banking or customer service required.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to focus with strong attention to detail. (Medium proficiency)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Reliability, punctual, ability to work independently. (Medium proficiency)<br></span></li> </ul> <p data-pasted="true"><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">Compensation &amp; Benefits </span>🎉</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Low-cost Medical, Dental &amp; Vision plans&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid childcare assistance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Award-winning 401K</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Gym fee reimbursement&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Tuition Reimbursement&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Student loan repayment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">...and much more. Explore all the details in our comprehensive&nbsp;<a href="https://flipbooks.digitalpublicationspro.com/oneaz-2026-ebg-rgb-final" target="_blank">Benefits Booklet</a></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Target hiring range $18.90 / hr - $23.60 / hr (Depending on experience and prior to any incentives this position is eligible for)</span></li> </ul> <p><span style="font-size: 12pt; color: rgb(0, 64, 83);">Why Join OneAZ?&nbsp;</span></p> <p><span style="font-size: 12pt;">At OneAZ,&nbsp;we’re&nbsp;not just a credit union;&nbsp;we’re&nbsp;a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank&nbsp;for new pioneers.&nbsp;</span></p> <p><span style="font-size: 12pt;">We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.&nbsp;</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">Additional Notes:&nbsp;</span>&nbsp;</span></p> <p>Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.</p> <p>&nbsp;</p>