Implementation Consultant, Scheduling at QGenda

<div class="content-intro"><h2><strong><span style="color: rgb(31, 123, 182);">Who We Are</span></strong></h2> <p><span style="color: rgb(78, 77, 77);">QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.&nbsp;</span></p> <p><span style="color: rgb(78, 77, 77);">At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.&nbsp;</span></p> <p><span style="color: rgb(78, 77, 77);">QGenda is headquartered in Atlanta.&nbsp;</span></p> <p><span style="color: rgb(78, 77, 77);">To learn more about QGenda, visit us at <a href="qgenda.com" target="_blank">qgenda.com</a> or follow us on <a href="https://www.instagram.com/qgendalife/" target="_blank">Instagram</a>&nbsp;or <a href="https://www.linkedin.com/company/qgenda/" target="_blank">LinkedIn</a>.&nbsp;</span></p></div><h2><span style="color: rgb(31, 123, 182);"><strong>About Your Role&nbsp;</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);">Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda!&nbsp; Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);">As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Scheduling product. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Scheduling product. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.</span><br><br><span style="font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);">As a critical member of the TDS organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's “go live” expectations.&nbsp;&nbsp;</span></p> <h2><span style="color: rgb(31, 123, 182);"><strong>How You’ll Make an Impact&nbsp;</strong></span><strong><br></strong></h2> <ul> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Prepares for and leads implementation &amp; customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Maintain task plans and timelines in workflow management system and customer success platform (CSP)</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process</span></li> </ul> <h2><span style="color: rgb(31, 123, 182);"><strong>Who You Are&nbsp;</strong></span><strong><br></strong></h2> <ul> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77); font-family: Arial;">Able to meet deadlines and work on multiple projects simultaneously</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77); font-family: Arial;">Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Excellent verbal, written and interpersonal communication skills</span></li> </ul> <h2><span style="color: rgb(31, 123, 182);"><strong>Experience You Bring&nbsp;</strong></span><strong><br></strong></h2> <ul> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Bachelor’s degree</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Minimum 1.5 years of experience in a related field or function</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Ability to travel for customer meetings, conferences and other industry events</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Experience utilizing Salesforce or similar CRM software as well as Google Suite Products</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet</span></li> </ul> <h2><span style="color: rgb(31, 123, 182);"><strong>Not Required, but Nice to Have</strong></span></h2> <ul> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Engineering or other technical degree&nbsp;</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">SaaS/Software technical configuration and implementation experience&nbsp;</span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);">Experience/exposure to the healthcare and IT ecosystem</span></li> </ul> <p><span style="color: rgb(78, 77, 77);"><strong>#LI-Hybrid</strong></span></p><div class="content-conclusion"><p><span style="color: rgb(31, 123, 182); font-size: 10pt;"><span style="color: rgb(78, 77, 77);"><em>Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.&nbsp;</em></span></span></p> <h2><span style="color: rgb(31, 123, 182);"><strong>What’s In It For You</strong></span></h2> <p><span style="color: rgb(78, 77, 77);">We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:</span>&nbsp;</p> <ul> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);"><em>Fully company-paid options for medical (both in-person and virtual), dental and vision insurance</em></span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);"><em>Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance</em></span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);"><em>Paid parental leave for birth, adoption or permanent placement </em></span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);"><em>401(k) with company match&nbsp;</em></span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);"><em>Options to work in a hybrid-working model or remotely from home, depending on the position</em></span></li> <li style="color: rgb(78, 77, 77);"><span style="color: rgb(78, 77, 77);"><em>Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more&nbsp;</em></span></li> </ul> <p><span style="color: rgb(78, 77, 77);">QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.&nbsp;</span></p> <p><span style="color: rgb(78, 77, 77);">QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.&nbsp;</span></p> <p><span style="color: rgb(78, 77, 77);">If you require accommodations or assistance to complete the online application process, please contact <a style="color: rgb(78, 77, 77);" href="mailto:[email protected]">[email protected]</a> and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.&nbsp;</span></p></div>