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Customer Success Manager at AssetWatch
United States Full-timeCustomer SuccessPosted 27 days ago
Apply with PipelineAbout the Role
<div class="content-intro"><p><span class="TextRun SCXW22569549 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW22569549 BCX0">AssetWatch</span><span class="NormalTextRun SCXW22569549 BCX0"> serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.</span></span><span class="EOP SCXW22569549 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><h3><span data-contrast="auto">What's the Opportunity:</span></h3>
<p><span data-contrast="auto">We're growing FAST and seeking a</span><strong><span data-contrast="auto"> Customer Success Manager </span></strong><span data-contrast="auto">to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Acquire a deep knowledge of company products and value proposition </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Develop and present strategic success plans that clearly deliver on customer expectations </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Be highly organized with strong CRM and territory management skills </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Facilitate Asset Watch customer onboarding, training, and initial user setup</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Meet retention and sales targets on a quarterly basis</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p> </p>
<p><strong><span data-contrast="none">Qualifications:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">4+ years in account management or customer success </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">2+ years' experience selling additional products and services to existing accounts </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Experience with CRM platforms (Salesforce strongly preferred) </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Strong active listening skills with a desire and knowledge to understand and solve for customer needs </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Experience strategically consulting customers, creating success plans, and achieving their desired outcomes </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">History of exceeding retention and expansion quotas </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Ability to multi-task, prioritize and manage time effectively</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Exceptional organizational skills; be results-oriented with a bias for action</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto">Must embrace a culture of accountability</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto">Work autonomously with minimal supervision</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Strong collaborator who can build trust and contribute to the success of the team</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto">Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">Professional appearance, excellent communication skills and professional conduct</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong>Note:</strong> This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events.</span></p>
<p><span class="TextRun MacChromeBold SCXW100565273 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW100565273 BCX0">This role </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW100565273 BCX0">is located </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW100565273 BCX0">in</span><span class="NormalTextRun SCXW100565273 BCX0"> the </span></span><span class="TextRun Highlight MacChromeBold SCXW100565273 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW100565273 BCX0">United States</span></span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">#LI-Remote</span></p><div class="content-conclusion"><p><strong><span data-contrast="auto">What We Offer:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Competitive compensation package including stock options</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Flexible work schedule</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Comprehensive benefits including retirement plan match</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Opportunity to make a real impact every day</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Work with a dynamic and growing team</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Unlimited PTO</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><span data-contrast="auto">We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></p></div>
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