Senior UX Researcher at iFIT

RemoteFull-timeRemoteProductPosted 28 days ago

About the Role

<div class="content-intro">iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.</div>    We are currently seeking an ambitious pace-setter to join our team as a Senior UX Researcher in Logan, Utah or remotely in the US. iFIT is looking for a strategic and highly skilled Senior UX Researcher to lead and execute research that shapes our product vision and drives user-centered design decisions. In this role, you will partner cross-functionally with product, design, and engineering teams to uncover deep user insights, champion the voice of the customer, and help build world-class fitness experiences that users love.   COMPENSATION $100,000 - $130,000   ROLE COMMITMENTS <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Support the subscription business through app-only product development research and insights.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identify A/B testing opportunities by analyzing user data and challenging the team's assumptions with evidence-based findings.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Conduct foundational and evaluative mixed-method research to inform the software roadmap and future hardware product ideation.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identify and prioritize user-centered needs and wants to guide product decision-making.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Increase visibility into UX research findings and methodologies for key stakeholders across the organization.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Integrate academic and scientific research into the team's decision-making process to elevate the rigor and credibility of insights.</li> </ul>   ESSENTIAL DUTIES AND RESPONSIBILITIES <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Design, plan, and execute a wide range of UX research studies including usability testing, interviews, surveys, field studies, diary studies, ethnographic research, card sorting, tree testing, and A/B testing analysis.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Select and apply appropriate research methodologies to address specific product and business questions.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage end-to-end research projects, including recruitment, scheduling, moderation, data analysis, and reporting.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Collect, analyze, and synthesize qualitative and quantitative data from various sources to identify user needs, behaviors, pain points, and motivations.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identify patterns, themes, and actionable insights that drive product strategy and design decisions.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Translate complex research findings into clear, concise, and compelling narratives.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Effectively communicate research findings and recommendations to diverse audiences, including product managers, designers, engineers, stakeholders, and leadership.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Create compelling presentations, reports, and artifacts such as user personas, journey maps, and experience flows that illustrate research insights.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Facilitate workshops and collaborative sessions to disseminate research findings and foster a user-centered mindset.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner closely with product managers, designers, engineers, and other cross-functional teams to define research objectives, influence product roadmaps, and drive user-centered design solutions.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proactively identify strategic research opportunities that can inform long-term product vision and innovation.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Champion user experience within the organization, advocating for the user at all stages of the product development lifecycle.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Mentor junior UX researchers and contribute to the growth and development of the research team.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Promote and evangelize best practices in UX research methodologies, ethics, and data privacy.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Contribute to the continuous improvement of research processes, tools, and frameworks within the organization.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Develop robust recruitment strategies and screeners to ensure the participation of relevant and diverse user segments.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage participant incentives and maintain ethical research practices related to data privacy and consent.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Demonstrate proficiency with various research tools including user testing platforms, survey software, qualitative analysis tools, and collaboration tools.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Leverage analytics platforms and A/B testing frameworks to integrate quantitative data into research findings.</li> </ul>   EDUCATION & EXPERIENCE Education and Basic Qualifications <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Bachelor's degree or equivalent experience in a related field.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">8+ years of experience working with cross-functional teams to ship products and experiences that users love and derive value from.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Authorized to work in the United States without sponsorship.</li> </ul> Preferred Qualifications <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Have a growth mindset, passion for learning, and willingness to adapt and evolve your own perspective when collaborating with teammates.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Tremendous UX research and storytelling skills with the ability to clearly communicate insights to varied audiences.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Understanding of activation and onboarding, metrics-inspired design, a plus.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to think in terms of the user life cycle.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to take complicated workflows and elegantly streamline them.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Appreciation of the product development process, from problem-solving and system modeling to detailed design systems, UI, visual, and interaction design.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to clearly articulate concepts and evangelize on their behalf.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">A willingness to own problems, comfort with ambiguity, a desire to make things better, and a balanced sense of optimism and humility.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Highly organized with the ability to prioritize deadlines and deliverables with an understanding of schedule impacts.</li> </ul> DISCLAIMER Compensation may vary based on the job level, your geographic work location, position incentive plan, and exemption status. Although we currently may consider hiring in the states listed below, not all positions are available in all locations, and work in a particular state is not guaranteed. Current list of states where iFIT may consider hiring: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY. Subject to applicable state laws, your employment at iFIT is "at-will". At-will employment means that you and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all.  <div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range: </div><div class="pay-range">$100,000—$130,000 USD</div></div></div><div class="content-conclusion">iFIT does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law.  </div>

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