Customer Success Manager - Database at PingCAP

<div class="content-intro"><div data-lark-html-role="root"><span class="text-only" data-eleid="5"><span class="text-only">Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">TiDB</span><span class="text-only"> is a global player positioned as a major disruptor with TiDB Database and </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Database as a Service</span><span class="text-only"> offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">SQL</span><span class="text-only"> architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.</span></span></div></div><div data-lark-html-role="root"><strong><span class="text-only" data-eleid="6"><span class="text-only"> Responsibilities:</span></span></strong></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="8"><span class="text-only">- Own the full customer lifecycle: onboarding, adoption, renewal, expansion</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="10"><span class="text-only">- Monitor cluster health and usage trends; proactively identify scaling, optimization, and churn risks</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="12"><span class="text-only">- Understand customer data architecture and business scenarios; recommend optimal solutions</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="14"><span class="text-only">- Coordinate with technical support and engineering to resolve complex issues</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="16"><span class="text-only">- Drive upsell opportunities (higher tiers, additional clusters, new product lines)</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">- Collect product feedback to influence roadmap; build customer references and case studies&nbsp;</span></span></div> <div data-lark-html-role="root">&nbsp;</div> <div data-lark-html-role="root"><strong><span class="text-only" data-eleid="21"><span class="text-only">Requirements:</span></span></strong></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="23"><span class="text-only">- 3+ years in customer success or technical account management for database/cloud infrastructure</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="25"><span class="text-only">- Solid understanding of database fundamentals (</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">SQL</span><span class="text-only">, indexing, replication, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">slow queries</span><span class="text-only">, performance metrics)</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="27"><span class="text-only">- Comfortable engaging DBAs, architects, and CTO-level stakeholders</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="29"><span class="text-only">- Data-driven mindset; proficient with&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">CRM</span><span class="text-only"> tools </span></span></div> <div data-lark-html-role="root">&nbsp;</div> <div data-lark-html-role="root"><strong><span class="text-only" data-eleid="32"><span class="text-only">Nice to Have</span></span></strong></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="34"><span class="text-only">- Hands-on experience with&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">TiDB</span><span class="text-only"> / MySQL / PostgreSQL or similar</span></span></div> <div data-lark-html-role="root"><span class="text-only" data-eleid="36"><span class="text-only">- Cloud platform experience (</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">AWS</span><span class="text-only">/</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">GCP</span><span class="text-only">/</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Azure</span><span class="text-only">)</span></span>&nbsp;</div><div class="content-conclusion"><p><em>We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.</em></p></div>