Account Manager at Espresa

<p><span data-contrast="none">Espresa&nbsp;is the only personal benefits</span><em><span data-contrast="none"> </span></em><span data-contrast="none">platform that delivers a global and all-in-one experience for HR&nbsp;teams and employees.&nbsp;With Lifestyle&nbsp;Spending&nbsp;Accounts (LSAs) at our core and a modular suite spanning wellbeing, recognition, and community,&nbsp;Espresa&nbsp;powers&nbsp;great&nbsp;places&nbsp;to work and make heroes out of HR.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">We are scaling our Account Management function to protect renewals, unlock expansion, and deepen long-term customer partnerships. This is a high-impact, commercially strategic role within a rapidly growing, pre-IPO company.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">What you bring to life with&nbsp;Espresa</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="none">The Account Manager&nbsp;operates&nbsp;as the general manager of their&nbsp;book of business.&nbsp;You will own renewal, retention, and expansion outcomes across a defined portfolio of customers.&nbsp;This role requires a strategic and&nbsp;entrepreneurial&nbsp;mindset,&nbsp;identifying&nbsp;customer needs, designing commercial solutions, and driving long-term mutual success between&nbsp;Espresa&nbsp;and our Customers.&nbsp;</span></p> <p><span data-contrast="none">You are equally comfortable strengthening executive relationships, supporting Annual Business Reviews, structuring creative pricing solutions, and proactively building expansion pipeline within your accounts.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="none">This is not a reactive role. You will proactively manage your client base like a business within the business.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="none">Strategic Account&nbsp;Management</span></strong> </p> <ul> <li><span data-contrast="none">Lead Client Value Plans and Mutual Success Plans to align internal execution with external commitments. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Build multi-threaded relationships across HR, Benefits, Finance, Procurement, and executive stakeholders.&nbsp;</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Act as a strategic partner during Annual Business Reviews and executive conversations. <span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Identify risks early and implement mitigation strategies ahead of renewal cycles.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Revenue Retention &amp; Expansion</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Treat your book of business as a business within the business.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Own renewal, retention, and expansion targets within your portfolio.&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Drive proactive renewal strategy, including multiyear structure and pricing negotiations.&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Build and manage expansion pipeline through structured outreach, discovery, and consultative selling across Espresa’s modular solutions. </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Balance hunting for growth opportunities with strengthening long-term partnerships.</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Thrive in ambiguity and move initiatives forward with ownership and accountability. </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Maintain disciplined pipeline management in Salesforce from awareness through close.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Cross-Functional Partnership</span></strong> </p> <ul> <li><span data-contrast="none">Partner closely with Customer Success Managers to ensure seamless client experience </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Collaborate with Sales, Product, Finance, Operations to support&nbsp;client's&nbsp;strategy and commercial execution.&nbsp;</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Capture Voice of Customer insights to inform product and roadmap conversations.&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Leverage automation, reporting, and data-insights to inform account strategy&nbsp;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">What You Bring:&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">5+ years of Account Management experience in Enterprise SaaS, with&nbsp;demonstrated&nbsp;success in renewal and&nbsp;expansion&nbsp;ownership.&nbsp;</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Experience working with large employer accounts in HR technology, benefits, or related industry preferred&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Proven ability to carry a revenue target and consistently meet or exceed goals. <span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Strong commercial acumen including pricing strategy and contract negotiation. <span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Track record of consultative, solution-based selling&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Proficiency in Salesforce CRM and pipeline management best practices.&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Ability to build executive credibility and present strategic insights effectively&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Exceptional prioritization and time management skills.&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Growth mindset and comfort operating in a fast-paced, evolving environment.&nbsp;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Nice to Have</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Start-up or high-growth company experience.</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Industry knowledge and experience managing complex global employer accounts. </li> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">MBA or advanced degree (experience in lieu of degree considered).<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Why This Role Matters</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">2026 and beyond is about scaling human partnership with automation,&nbsp;protecting renewals, unlocking expansion, and deepening customer advocacy. The Account Manager plays a critical role in ensuring our partnerships deliver measurable business value and long-term growth.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">This is an opportunity to be a contributor in building a scalable, high-performing Account Management engine inside a rapidly growing company.&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><strong>Espresa’s benefits</strong></p> <p>Espresa offers a comprehensive benefits package that is competitive with Silicon Valley/Bay Area employers, including health, retirement, a Lifestyle Spending Account, generous PTO, and more.</p> <p>We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.</p> <p>For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.</p> <p>We are committed to providing reasonable accommodations to applicants with disabilities.</p> <p>Show us you and how our mission and vision shine in you. We welcome wonderful, kind, and bright humans!</p>