Patient Onboarding Specialist – Evening Shift (3 PM – 11 PM) at Optimal Care

Jackson, MIFull-timeOPTIMAL CARE HOME OFFICEPosted 21 days ago

About the Role

<div class="content-intro"><h2>Optimal Care is where your dedication meets a rewarding career. </h2> As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.  What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.  Exceptional Benefits: <ul> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Minimum of 3 Weeks Paid Time Off (PTO) </li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Company Vehicle Program for field roles</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Medical, Dental, and Vision Insurance</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">HSA and FSA options including Dependent Care</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Company paid Short Term Disability</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Company paid Life Insurance</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">401(k) with Employer Match</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Mileage Reimbursement </li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Pet Insurance</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">ID and Fraud Protection</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">And more...</li> </ul></div>    Key Responsibilities  The Hospice and Physician Services Intake Coordinator is responsible for converting referrals for delivery of services, taking referrals, data entry, answering inquiries, and disseminating information about the agency. This position establishes and maintains effective and efficient systems for patient referrals, data entry, and communications to support the department in securing referrals. This position assists with daily operations of the agency including coordinating referrals and maintaining communication between supervisors, the sales team, and the agency. This position is perfect for someone who thrives in a fast-paced office environment, loves helping people, and has a keen eye for detail. You'll manage the entire intake process - from receiving referrals to coordinating with our clinical teams - ensuring smooth, efficient service delivery that makes a real difference in people's lives. In this role you will be responsible for:  <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Establishes and maintains effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals, eligibility requirements, and community resources</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Receives, interprets and manages patient/ client referrals with the intent of converting to actual admissions for services</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Answers all inquiries regarding agency services and disseminates appropriate information including referrals to community resources</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Always displays excellent internal and external customer relations skills</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Accurately documents or tracks all referrals received by the agency for trending reports</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Greet visitors courteously and ensure their needs are met</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Maintain organized systems to support continuity of quality patient care</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Accurately enter all necessary information into company database systems</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Responsive to internal and external customer needs</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Satisfies expectations and requirements of external and internal customers</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Maintains current knowledge of, and effects compliance with all federal, state and local regulations</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Greets all individuals arriving at the office courteously and ensure their needs are met</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Maintains organized, effective and efficient systems and communication to ensure the continuity of quality patient care delivered</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Accurately & in a timely manner transfers referral to supervisor or scheduler for patient evaluation</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Notifies supervisor of any problems requiring administrative attention and intervention</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Accurately data processes all necessary information into the company database software for immediate use</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Accurately credentials all request to add new physicians and facilities following the outlined credentialing process</li> </ul> Required Qualifications <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">High school diploma or GED</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Interpersonal skills and ability to communicate professionally and effectively</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Knowledge of medical terminology</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Strong verbal and written communication skills</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Ability to operate computer and office equipment</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Proficiency in Microsoft Office Suite and data entry skills</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Responds to suggestion constructively</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Skilled in conflict resolution</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Proven interpersonal, coordination, and leadership skills</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Reliable transportation with valid automobile insurance</li> </ul> Preferred Qualifications <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Associate's degree preferred</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Minimum 1 year of experience in a healthcare setting preferred</li> <li class="whitespace-normal break-words pl-2" style="color: rgb(8, 78, 142); font-size: 12pt;">Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred</li> </ul> Location  <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);" data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Office Location:  801 Rosehill Road, Jackson, MI 49202</li> </ul> Hours  <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);" data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Monday - Friday, 3:00 PM– 11:00 PM (on-site)</li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);" data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Weekend rotation (remote)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range">$19—$24 USD</div></div></div><div class="content-conclusion"><div>Background Screening</div> <div>Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.</div> <div> </div> <div>Reasonable Accommodations</div> <div>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div> <div> </div> <div>Equal Opportunity Employer</div> <div>Optimal Care is an equal-opportunity employer.</div> <div> </div> <div><img src="https://i.imgur.com/u9RA6nv_d.png?maxwidth=520&shape=thumb&fidelity=high" alt="" width="435" style="max-width: 100%;"></div></div>

About the Role

About the Role

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