Hospice Billing Coordinator at Optimal Care

Jackson or Bingham Farms, MIFull-timeOPTIMAL CARE HOME OFFICEPosted about 1 month ago

About the Role

<div class="content-intro"><h2>Optimal Care is where your dedication meets a rewarding career. </h2> As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.  What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.  Exceptional Benefits: <ul> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Minimum of 3 Weeks Paid Time Off (PTO) </li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Company Vehicle Program for field roles</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Medical, Dental, and Vision Insurance</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">HSA and FSA options including Dependent Care</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Company paid Short Term Disability</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Company paid Life Insurance</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">401(k) with Employer Match</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Mileage Reimbursement </li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">Pet Insurance</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">ID and Fraud Protection</li> <li style="color: rgb(8, 78, 142); font-family: verdana, geneva, sans-serif; font-size: 12pt;">And more...</li> </ul></div><h3>About the Role</h3> Ensure our organization receives timely payment for the critical care we provide.  As a Billing Coordinator, you'll manage the complete billing cycle for Medicare, Medicaid, private payors, and patient accounts - submitting accurate claims, tracking receivables, and resolving payment issues to maintain healthy cash flow that supports our healthcare mission.  This role is perfect for a detail-oriented billing professional with home health or hospice experience who understands the complexities of healthcare reimbursement.  You'll work independently to process claims, follow up on outstanding accounts, and maintain positive relationships with payors and patients - all while ensuring compliance with regulatory requirements. <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What You'll Do</h3> Process and Submit Claims <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Accurately process and bill Medicare, Medicaid, private payor, and patient claims</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Ensure all claims meet payor requirements and organizational policies</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Prepare remittances for data entry</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Maintain complete and accurate billing records</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Alert management to late or missing documents required for billing</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Complete billing tasks within established timeframes</li> </ul> Manage Accounts Receivable <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Monitor accounts receivable and track outstanding balances</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Follow up on overdue accounts and resubmit claims as needed</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Identify and escalate seriously overdue accounts to the billing manager</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Assist with collection activities to optimize cash flow</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Maintain organized tracking systems for all receivables</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Generate reports on billing and collection activities</li> </ul> Ensure Accuracy and Compliance <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Verify billing information for accuracy before submission</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Ensure compliance with Medicare, Medicaid, and private payor regulations</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Maintain confidentiality of patient and organizational information</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Follow HIPAA guidelines in all billing communications</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Stay current with changing payor requirements and policies</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Identify and resolve billing discrepancies</li> </ul> Communicate with Stakeholders <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Establish and maintain positive relationships with patients and payors</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Respond to billing inquiries from patients and families professionally</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Communicate with insurance companies to resolve claim issues</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Collaborate with clinical staff to obtain necessary documentation</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Work as part of an interdisciplinary team to support billing processes</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Provide excellent customer service in all interactions</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What We're Looking For</h3> Required Qualifications <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">High school diploma or GED</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Minimum 1 year of healthcare billing experience</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Reliable transportation with valid automobile insurance</li> </ul> Preferred Qualifications <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Associate's degree</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Homecare Homebase experience (strongly preferred)</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Previous billing experience in home care or hospice care systems</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Knowledge of Medicare and Medicaid billing regulations</li> </ul> Essential Skills <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Strong understanding of healthcare billing and reimbursement</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Excellent organizational abilities and attention to detail</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Superior verbal and written communication skills</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Ability to work collaboratively as part of an interdisciplinary team</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Proficiency with billing software and electronic claims submission</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Self-motivated with ability to work independently</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Problem-solving skills and analytical thinking</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Discretion and commitment to patient confidentiality</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Ability to adapt to changing payor requirements</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What Makes You Successful</h3> You're detail-oriented and understand that accuracy in billing directly impacts the organization's ability to continue providing care.  You catch errors before claims are submitted, verify information thoroughly, and ensure every claim meets payor requirements the first time.  You're persistent and organized, tracking outstanding accounts systematically and following up consistently until claims are paid. You understand the complexities of healthcare billing - from Medicare regulations to private payor requirements - and you navigate these systems confidently.  You're a strong communicator who can explain billing issues clearly to patients, negotiate with insurance companies professionally, and collaborate effectively with clinical staff to obtain needed documentation.  You handle billing inquiries and disputes with patience and professionalism.  You thrive in a fast-paced environment where priorities can shift based on urgent billing needs, month-end deadlines, or payor issues.  You're adaptable, able to manage multiple accounts and deadlines while maintaining accuracy and meeting productivity standards. <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why Join Us?</h3> This role offers the opportunity to apply your billing expertise in a meaningful healthcare setting where accurate, timely billing ensures we can continue providing quality care to our patients.  You'll work in a professional office environment with a supportive billing team.  We provide training on our specific systems and processes, including Homecare Homebase for those new to the platform.  As our organization grows, there are opportunities to expand your billing knowledge across different service lines and take on additional responsibilities. Professional Growth: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Training on Homecare Homebase and billing systems</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Development of expertise in home health and hospice billing</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Exposure to Medicare, Medicaid, and commercial insurance billing</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Opportunities to learn revenue cycle management</li> <li class="whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);">Potential for increased responsibility as organization grows</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Work Environment and Schedule</h3> This is an office-based position with minimal travel (occasional industry meetings or training opportunities).  The role has a moderate to high degree of variability - you'll need to adapt to urgent billing needs, month-end deadlines, changing payor requirements, and documentation issues that require immediate attention.  You'll work in a professional office environment as part of the billing and finance team. The pace can be demanding, especially during month-end close and when addressing claim denials or appeals, but the work is essential to our organizational success. <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Ready to Support Our Revenue Cycle?</h3> If you're an experienced healthcare billing professional who takes pride in accuracy, understands home health or hospice reimbursement, and wants to ensure a mission-driven organization receives appropriate payment for quality care, we'd love to hear from you.   Location  <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);" data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Office Location: Jackson, MI or Bingham Farms, MI</li> </ul> Hours  <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(8, 78, 142);" data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">8:00 am – 5:00 pm, Monday through Friday</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range">$21—$25 USD</div></div></div><div class="content-conclusion"><div>Background Screening</div> <div>Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.</div> <div> </div> <div>Reasonable Accommodations</div> <div>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div> <div> </div> <div>Equal Opportunity Employer</div> <div>Optimal Care is an equal-opportunity employer.</div> <div> </div> <div><img src="https://i.imgur.com/u9RA6nv_d.png?maxwidth=520&shape=thumb&fidelity=high" alt="" width="435" style="max-width: 100%;"></div></div>

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