Lead Concierge at RISE Association Management Group

<div class="content-intro"><p><strong>Company Vision&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p> <p>RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. <strong>Our core purpose is to be of service to great communities and the people who lead them.</strong> We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.</p> <p>We are problem solvers and business managers who just happen to be in the business of community association management.&nbsp; Together, we’re capable of so much more. Together, we RISE.</p> <p><strong>Our Core Values:</strong></p> <ul> <li>Honoring Commitments</li> <li>Precision</li> <li>Unquenchable Curiosity</li> <li>Stewardship</li> <li>Being a Great Partner</li> <li>Inspire Others with Your Attitude&nbsp;</li> <li>Finding A Way, despite any obstacles</li> <li>Taking Ownership</li> </ul></div><div class="jd-section-job-questions"> <p></p> <h1>Lead Concierge</h1> <p class="isSelectedEnd"><strong>Location:</strong> Empire Condominiums – 5005 Hidalgo Street, Houston, TX 77056<br><strong>Compensation:</strong> $43,680 annually<br><strong>Employment Status:</strong> Full-Time</p> <div><hr></div> <h2>Position Overview</h2> <p class="isSelectedEnd">Rise Association Management Group is seeking a professional, service-oriented, and highly organized Lead Concierge to support the daily operations of a luxury high-rise condominium community at Empire Condominiums in Houston's Uptown/Galleria area.</p> <p class="isSelectedEnd">This position serves as the face of the community and plays a critical role in creating an exceptional resident experience. The ideal candidate is polished, dependable, customer-focused, and capable of leading front desk operations while maintaining the highest standards of service and professionalism.</p> <p class="isSelectedEnd">As Lead Concierge, you will be responsible for ensuring smooth day-to-day front desk operations, supporting residents and guests, assisting with administrative tasks, and serving as a key liaison between residents, management, and vendors. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced luxury residential environment.</p> <div><hr></div> <h2>Key Responsibilities</h2> <h3>Resident &amp; Guest Services</h3> <ul data-spread="false"> <li>Deliver exceptional customer service and hospitality to residents, guests, vendors, and visitors</li> <li>Greet residents and guests warmly while maintaining a welcoming and professional environment</li> <li>Serve as a knowledgeable resource regarding building amenities, services, and local attractions</li> <li>Assist residents with requests, recommendations, reservations, deliveries, and concierge services</li> <li>Resolve resident and guest concerns promptly and professionally</li> </ul> <h3>Front Desk Operations</h3> <ul data-spread="false"> <li>Maintain an active and visible presence at the Front Desk</li> <li>Monitor and control building access in accordance with community procedures</li> <li>Review security cameras and report suspicious activity as required</li> <li>Process incoming mail, packages, deliveries, and resident notifications</li> <li>Complete Daily Activity Reports (DARs), incident reports, and other required documentation</li> <li>Support emergency response procedures and maintain awareness of safety protocols</li> <li>Assist with administrative tasks, reports, and resident communications</li> </ul> <h3>Community &amp; Property Support</h3> <ul data-spread="false"> <li>Conduct daily walk-throughs to ensure common areas remain clean, organized, and presentable</li> <li>Maintain familiarity with community amenities, events, and resident programs</li> <li>Coordinate with management, vendors, and staff to support building operations</li> <li>Assist with onboarding and training of concierge team members as needed</li> <li>Promote a culture of professionalism, accountability, and exceptional service</li> </ul> <div><hr></div> <h2>Qualifications</h2> <h3>Experience</h3> <ul data-spread="false"> <li>Minimum 2 years of customer service experience required</li> <li>Previous concierge, hospitality, hotel, luxury residential, property management, or front desk experience preferred</li> <li>Prior leadership or supervisory experience preferred</li> <li>High-rise condominium or luxury hospitality experience strongly preferred</li> </ul> <h3>Skills &amp; Abilities</h3> <ul data-spread="false"> <li>Exceptional verbal and written communication skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to multitask and prioritize in a fast-paced environment</li> <li>Professional appearance and polished demeanor</li> <li>Strong customer service and problem-solving skills</li> <li>Proficiency with Microsoft Office and general technology systems</li> <li>Ability to maintain confidentiality and professionalism at all times</li> <li>Team-oriented with a strong work ethic and positive attitude</li> </ul> <h3>Education</h3> <ul data-spread="false"> <li>High School Diploma or equivalent required</li> <li>Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred</li> </ul> <div><hr></div> <h2>Schedule</h2> <p class="isSelectedEnd">Monday through Friday<br>8:00 AM – 4:00 PM</p> <div><hr></div> <h2>Physical Requirements</h2> <ul data-spread="false"> <li>Ability to lift 30–50 pounds as needed</li> <li>Ability to sit or stand for extended periods of time</li> <li>Ability to perform routine building walk-throughs and inspections</li> </ul> <div><hr></div> <h2>Compensation &amp; Benefits</h2> <ul data-spread="false"> <li>$43,680 annual salary</li> <li>Group Health Insurance</li> <li>Life &amp; AD&amp;D Insurance</li> <li>401(k) Plan</li> <li>Additional voluntary benefits including Dental, Vision, and Short-Term Disability</li> </ul> <div><hr></div> <h2>Why Join Rise AMG?</h2> <p class="isSelectedEnd">At Rise AMG, we believe exceptional communities are built through exceptional service. We are committed to providing a professional, supportive environment where team members can grow, develop their skills, and make a meaningful impact every day.</p> <p>If you are passionate about customer service, hospitality, and creating an outstanding resident experience, we encourage you to apply.</p> <p></p> </div> <p>&nbsp;</p><div class="content-conclusion"><p></p> <h3><strong>Why Join Rise AMG?</strong></h3> <p>At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.</p> <p>Ready to take the next step in your career? <strong>Apply now</strong> to join the Rise AMG team and be part of a company dedicated to excellence in property management.</p> <p></p></div>