IT Technician - HQ at Fashion Nova

<div class="content-heading"> <p><strong>About Us</strong></p> <p><a href="https://www.fashionnova.com/">Fashion Nova</a> is the world’s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide,<a href="https://www.fashionnova.com/"> Fashion Nova</a> earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.</p> <p>Founder &amp; CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for<a href="https://www.fashionnova.com/"> Fashion Nova</a> in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online– powered by an innovative, social media-first marketing strategy.</p> <p>Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!</p> <p>The brand’s name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.</p> <p><strong>ROLE OVERVIEW&nbsp;</strong></p> <p><span style="font-weight: 400;">The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative, mobile, and productive workforce. As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company, handling day-to-day IT operations, from hardware setups to account troubleshooting, while always providing the best-in-class client-side support. You will be a technical contact for some computing systems, enterprise applications, and will participate with user onboarding and projects throughout the year.</span></p> <p><strong>CORE COMPETENCIES</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer focused and motivated by team success</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity providing “white glove” service for the user community</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience across a wide IT scope including PC and Mac hardware, software applications, and OS support experience including installation, configuration, and troubleshooting</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A historical technical contact for computing systems, enterprise applications and participate with user onboarding and projects throughout the year</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A self-starter with great initiative and drive requiring minimal supervision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong service skills and experience supporting corporate environments</span></li> </ul> <p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV services</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mobile support including iPhones and tablets</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hardware refreshes for multiple platforms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in scripting and performing mass deployments </span><span style="font-weight: 400;">(UPDATES AND SECURITY PATCHING)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Document key application functions, admin processes and report on service status</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">System imaging process to replicate Windows hardware configurations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Perform ongoing support operations and continuously refine end user documentation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Achieve support SLA’s “Mean Time to Resolve” (MTTR)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Escalate support issues to vendors, follow up and resolve them in a timely manner</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with other business functions to evaluate, prioritize and resolve new issues &amp; problem scenarios</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with other technical and functional teams to document and support business rules, system operating procedures&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help cross train staff and increase productivity through positive reinforcement and hands-on training</span></li> </ul> <p><strong>ROLE REQUIREMENTS</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">System administration in Linux, Microsoft, or other network related fields are a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Working knowledge of virtualization, VMWare, or equivalent</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune &amp; Trend Micro, scripting and automation tools (a Plus)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Speaking and presentation skills to deliver end user training along with support</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in both MAC OS and Windows environments.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work experience of the following applications: Google Suite/Workspace, Zoom, AD and Mobility</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of IT Service Management including the ITIL framework</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to create effective documents, systems operating procedures &amp; FAQs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of systems and networking software, hardware, and networking protocols</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Audio Video skills – projection, audio, recording and editing a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems</span></li> <li style="font-weight: 400;">BA|BS degree or equivalent work experience.</li> <li style="font-weight: 400;">English, additional language(s) an advantage.</li> <li style="font-weight: 400;">Schedule of this position:&nbsp; Monday – Friday | Core business hours | Onsite</li> </ul> <p><strong>BENEFITS</strong></p> <ul> <li><em>New State-of-the-art HQ located in Beverly Hills</em></li> <li>Formalized career paths for continued professional growth</li> <li>Comprehensive health insurance across Medical,&nbsp;Dental and Vision</li> <li>401k match, with immediate vesting upon eligibility</li> <li>Weekly catered lunches &amp; fully-stock kitchen pantry!</li> <li>Opportunities to travel for trade shows and vendor meetings</li> <li>Summer Fridays Early Departure</li> <li>Team bonding events and programs</li> <li>Attractive employee discounts!</li> </ul> <p><span style="font-weight: 400;">Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.</span></p> </div><div class="content-conclusion"><p><a href="https://fn-talent-acquistion.s3.us-west-2.amazonaws.com/FN%20NOTICE%20AT%20COLLECTION.pdf" target="_blank"><strong>NOTICE AT COLLECTION&nbsp;</strong></a></p> <p>&nbsp;</p></div>