Staff Technical Program Manager at Coupang

<p>We&nbsp;exist&nbsp;to&nbsp;wow&nbsp;our&nbsp;customers.&nbsp;We&nbsp;know&nbsp;we’re&nbsp;doing&nbsp;the&nbsp;right&nbsp;thing&nbsp;when&nbsp;we&nbsp;hear&nbsp;our&nbsp;customers&nbsp;say,&nbsp;“How&nbsp;did&nbsp;I&nbsp;ever&nbsp;live&nbsp;without&nbsp;Coupang?”&nbsp;Born&nbsp;out&nbsp;of&nbsp;an&nbsp;obsession&nbsp;to&nbsp;make&nbsp;shopping,&nbsp;eating,&nbsp;and&nbsp;living&nbsp;easier&nbsp;than&nbsp;ever,&nbsp;we’re&nbsp;collectively&nbsp;disrupting&nbsp;the&nbsp;multi-billion-dollar&nbsp;commerce&nbsp;industry&nbsp;from&nbsp;the&nbsp;ground&nbsp;up.&nbsp;We&nbsp;are&nbsp;an&nbsp;American&nbsp;technology&nbsp;company&nbsp;and&nbsp;one&nbsp;of&nbsp;the&nbsp;fastest-growing&nbsp;retail&nbsp;companies&nbsp;that&nbsp;has&nbsp;established&nbsp;an&nbsp;unparalleled&nbsp;reputation&nbsp;for&nbsp;being&nbsp;a&nbsp;leading&nbsp;and&nbsp;reliable&nbsp;force&nbsp;in&nbsp;global&nbsp;commerce.</p> <p>We&nbsp;are&nbsp;proud&nbsp;to&nbsp;have&nbsp;the&nbsp;best&nbsp;of&nbsp;both&nbsp;worlds&nbsp;—&nbsp;a&nbsp;startup&nbsp;culture&nbsp;with&nbsp;the&nbsp;resources&nbsp;of&nbsp;a&nbsp;large&nbsp;global&nbsp;public&nbsp;company.&nbsp;This&nbsp;fuels&nbsp;us&nbsp;to&nbsp;continue&nbsp;our&nbsp;growth&nbsp;and&nbsp;launch&nbsp;new&nbsp;services&nbsp;at&nbsp;the&nbsp;speed&nbsp;we&nbsp;have&nbsp;been&nbsp;since&nbsp;our&nbsp;inception.&nbsp;We&nbsp;are&nbsp;all&nbsp;entrepreneurial,&nbsp;surrounded&nbsp;by&nbsp;opportunities&nbsp;to&nbsp;drive&nbsp;new&nbsp;initiatives&nbsp;and&nbsp;innovations.&nbsp;At&nbsp;our&nbsp;core,&nbsp;we&nbsp;are&nbsp;bold&nbsp;and&nbsp;ambitious&nbsp;people&nbsp;that&nbsp;like&nbsp;to&nbsp;get&nbsp;our&nbsp;hands&nbsp;dirty&nbsp;and&nbsp;make&nbsp;a&nbsp;hands-on&nbsp;impact.&nbsp;At&nbsp;Coupang,&nbsp;you&nbsp;will&nbsp;see&nbsp;yourself,&nbsp;your&nbsp;colleagues,&nbsp;your&nbsp;team,&nbsp;and&nbsp;the&nbsp;company&nbsp;grow&nbsp;every&nbsp;day.</p> <p>Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.</p> <p><strong>Role&nbsp;Overview</strong></p> <p>We are seeking a highly skilled and experienced Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency.</p> <p>Do you see building Tech Strategy &amp; Execution (TSE) used company wide as a crucial enabling technology in today's business environment? Do you have strong subject matter expertise in software design architecture and analysis? Do you have a strong background on system design and the data analysis required for defining must have capabilities for a Platform? Do you enjoy solving technically complex problems and deliver outcomes in the realms of AI/ML, cloud computing? Are you execution-oriented with attentive detail to driving platform enhancements and improvements across the technology? If you answered yes to the above, then you might be the right person to be the TSE Technical Program Manager.</p> <p><strong>What&nbsp;You&nbsp;Will&nbsp;Do</strong></p> <p>As&nbsp;a&nbsp;Technical&nbsp;Program&nbsp;Manager,&nbsp;you&nbsp;will&nbsp;work&nbsp;closely&nbsp;with&nbsp;members&nbsp;of&nbsp;company-wide&nbsp;business&nbsp;&amp;&nbsp;Engineering&nbsp;teams&nbsp;to&nbsp;help&nbsp;define,&nbsp;streamline,&nbsp;design&nbsp;and&nbsp;analyze&nbsp;data&nbsp;to&nbsp;build&nbsp;business&nbsp;requirements&nbsp;and&nbsp;then&nbsp;work&nbsp;with&nbsp;engineering&nbsp;teams&nbsp;to&nbsp;articulate&nbsp;requirements,&nbsp;further&nbsp;perform&nbsp;functional&nbsp;&amp;&nbsp;technical&nbsp;data&nbsp;&amp;&nbsp;system&nbsp;analysis,&nbsp;drive&nbsp;engineering&nbsp;to&nbsp;implementation&nbsp;via&nbsp;all&nbsp;phases&nbsp;of&nbsp;Software&nbsp;Development&nbsp;Lifecycle&nbsp;(SDLC).&nbsp;Drives&nbsp;execution&nbsp;with&nbsp;a&nbsp;sense&nbsp;of&nbsp;urgency&nbsp;and&nbsp;technical&nbsp;depth.&nbsp;In&nbsp;addition,&nbsp;the&nbsp;ideal&nbsp;candidate&nbsp;must&nbsp;possess&nbsp;a&nbsp;high&nbsp;degree&nbsp;of&nbsp;collaborative&nbsp;skills,&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;influence&nbsp;and&nbsp;communicate&nbsp;effectively&nbsp;on&nbsp;many&nbsp;levels.&nbsp;Define,&nbsp;iterate&nbsp;and&nbsp;improve&nbsp;operation&nbsp;excellence&nbsp;in&nbsp;large&nbsp;organization.&nbsp;High&nbsp;exposure&nbsp;to&nbsp;various&nbsp;tech&nbsp;and&nbsp;business&nbsp;leaders&nbsp;depending&nbsp;on&nbsp;the&nbsp;focus&nbsp;of&nbsp;initiative.</p> <p>End-to-end&nbsp;responsibility:&nbsp;from&nbsp;planning&nbsp;and&nbsp;strategy&nbsp;development&nbsp;to&nbsp;execution&nbsp;and&nbsp;accountability&nbsp;for&nbsp;quarterly&nbsp;and&nbsp;annual&nbsp;goals.</p> <p>Key&nbsp;Responsibilities</p> <ul> <li>Develop&nbsp;new&nbsp;tools&nbsp;and&nbsp;process&nbsp;to&nbsp;support&nbsp;the&nbsp;strategic&nbsp;direction&nbsp;of&nbsp;the&nbsp;organization.</li> <li>Create&nbsp;and&nbsp;manage&nbsp;long-term&nbsp;goals&nbsp;of&nbsp;the&nbsp;organization.</li> <li>Ensure&nbsp;goals&nbsp;are&nbsp;met&nbsp;in&nbsp;areas&nbsp;including&nbsp;customer&nbsp;satisfaction,&nbsp;safety,&nbsp;quality,&nbsp;and&nbsp;team&nbsp;member&nbsp;performance.</li> <li>Prioritize&nbsp;programs&nbsp;and&nbsp;activities&nbsp;in&nbsp;accordance&nbsp;with&nbsp;the&nbsp;mission&nbsp;and&nbsp;goals&nbsp;of&nbsp;the&nbsp;organization.</li> <li>Identify&nbsp;systems&nbsp;needs&nbsp;and/or&nbsp;define&nbsp;process&nbsp;to&nbsp;improve&nbsp;efficiency&nbsp;and&nbsp;enable&nbsp;reliability&nbsp;and&nbsp;scalability.</li> <li>Able&nbsp;to&nbsp;speak&nbsp;the&nbsp;language&nbsp;of&nbsp;engineers&nbsp;and&nbsp;lead&nbsp;initiatives&nbsp;involving&nbsp;non-functional&nbsp;requirements&nbsp;and&nbsp;platform-level&nbsp;changes.</li> <li>Analytical&nbsp;Depth:&nbsp;Sharp&nbsp;with&nbsp;metrics,&nbsp;able&nbsp;to&nbsp;deep&nbsp;dive&nbsp;into&nbsp;data&nbsp;to&nbsp;identify&nbsp;gaps,&nbsp;prioritize&nbsp;effectively,&nbsp;and&nbsp;move&nbsp;with&nbsp;urgency&nbsp;in&nbsp;dynamic&nbsp;environments.</li> </ul> <p><strong>Basic&nbsp;Qualifications</strong></p> <ul> <li>Bachelor’s&nbsp;degree&nbsp;and&nbsp;8+&nbsp;years&nbsp;of&nbsp;Strategic&nbsp;Technical&nbsp;Program&nbsp;Management&nbsp;experience.</li> <li>Experience&nbsp;in&nbsp;challenging&nbsp;problem&nbsp;solving,&nbsp;deep&nbsp;diving&nbsp;into&nbsp;an&nbsp;issue,&nbsp;identifying&nbsp;root-causes&nbsp;and&nbsp;suggesting&nbsp;realistic&nbsp;solutions.</li> <li>Experience&nbsp;synthesizing&nbsp;information&nbsp;quickly,&nbsp;distilling&nbsp;key&nbsp;takeaways,&nbsp;and&nbsp;presenting&nbsp;insights&nbsp;to&nbsp;senior&nbsp;leadership.</li> <li>Experience&nbsp;working&nbsp;with&nbsp;large&nbsp;sets&nbsp;of&nbsp;structured&nbsp;and&nbsp;unstructured&nbsp;data&nbsp;and&nbsp;synthesizing&nbsp;into&nbsp;business&nbsp;insights.</li> <li>High&nbsp;standards&nbsp;and&nbsp;a&nbsp;bias&nbsp;toward&nbsp;action.</li> <li>Expert&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills,&nbsp;must&nbsp;be&nbsp;able&nbsp;to&nbsp;run&nbsp;meetings&nbsp;and&nbsp;work&nbsp;streams&nbsp;with&nbsp;senior&nbsp;leadership&nbsp;across&nbsp;the&nbsp;company.</li> <li>Ability&nbsp;to&nbsp;meet&nbsp;tight&nbsp;deadlines,&nbsp;prioritize&nbsp;workload&nbsp;and&nbsp;achieve&nbsp;effective&nbsp;results&nbsp;in&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment;&nbsp;effective&nbsp;multi-tasking&nbsp;skills&nbsp;are&nbsp;vital.</li> <li>Leadership&nbsp;experience.</li> <li>Excellent&nbsp;skills&nbsp;in&nbsp;Microsoft&nbsp;Excel&nbsp;and&nbsp;PowerPoint.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Outstanding verbal, written communication skills.</li> </ul> <p><strong>Pay&nbsp;&amp;&nbsp;Benefits</strong></p> <p>Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $155,000/year in our lowest geographic market to $267,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.</p> <p><strong>General&nbsp;Description&nbsp;of&nbsp;All&nbsp;Benefits</strong></p> <ul> <li>Annual&nbsp;bonus&nbsp;is&nbsp;0-20%&nbsp;of&nbsp;the&nbsp;base&nbsp;salary</li> <li>Medical/Dental/Vision/Life,&nbsp;AD&amp;D&nbsp;insurance</li> <li>Flexible&nbsp;Spending&nbsp;Accounts&nbsp;(FSA)&nbsp;&amp;&nbsp;Health&nbsp;Savings&nbsp;Account&nbsp;(HSA)</li> <li>Long-term/Short-term&nbsp;Disability</li> <li>Employee&nbsp;Assistance&nbsp;Program&nbsp;(EAP)&nbsp;program</li> <li>401K&nbsp;Plan&nbsp;with&nbsp;Company&nbsp;Match</li> <li>18-21&nbsp;days&nbsp;of&nbsp;the&nbsp;Paid&nbsp;Time&nbsp;Off&nbsp;(PTO)&nbsp;a&nbsp;year&nbsp;based&nbsp;on&nbsp;the&nbsp;tenure</li> <li>12&nbsp;Public&nbsp;Holidays</li> <li>Paid&nbsp;Parental&nbsp;leave</li> <li>Pre-tax&nbsp;commuter&nbsp;benefits</li> </ul> <p><strong>General&nbsp;Description&nbsp;of&nbsp;Other&nbsp;Compensation</strong></p> <p>“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.</p> <p><strong>Recruitment&nbsp;Process</strong></p> <ul> <li>Application&nbsp;Review&nbsp;-&nbsp;Phone&nbsp;Interview&nbsp;-&nbsp;Onsite&nbsp;(or&nbsp;Virtual&nbsp;Onsite)&nbsp;Interview&nbsp;–&nbsp;Offer</li> <li>The&nbsp;exact&nbsp;nature&nbsp;of&nbsp;the&nbsp;recruitment&nbsp;process&nbsp;may&nbsp;vary&nbsp;according&nbsp;to&nbsp;the&nbsp;specific&nbsp;job&nbsp;and&nbsp;may&nbsp;be&nbsp;changed&nbsp;due&nbsp;to&nbsp;scheduling&nbsp;or&nbsp;other&nbsp;circumstances.</li> <li>Interview&nbsp;schedules&nbsp;and&nbsp;the&nbsp;results&nbsp;will&nbsp;be&nbsp;informed&nbsp;to&nbsp;the&nbsp;applicant&nbsp;via&nbsp;the&nbsp;e-mail&nbsp;address&nbsp;submitted&nbsp;at&nbsp;the&nbsp;application&nbsp;stage</li> </ul> <p><strong>Details&nbsp;to&nbsp;Consider</strong></p> <ul> <li>This&nbsp;job&nbsp;posting&nbsp;may&nbsp;be&nbsp;closed&nbsp;prior&nbsp;to&nbsp;the&nbsp;stated&nbsp;end&nbsp;date&nbsp;for&nbsp;application&nbsp;if&nbsp;all&nbsp;openings&nbsp;are&nbsp;filled.</li> <li>Coupang&nbsp;has&nbsp;the&nbsp;right&nbsp;to&nbsp;rescind&nbsp;an&nbsp;offer&nbsp;of&nbsp;employment&nbsp;if&nbsp;a&nbsp;candidate&nbsp;is&nbsp;found&nbsp;to&nbsp;have&nbsp;submitted&nbsp;false&nbsp;information&nbsp;as&nbsp;part&nbsp;of&nbsp;the&nbsp;application&nbsp;process.</li> <li>Those&nbsp;eligible&nbsp;for&nbsp;employment&nbsp;protection&nbsp;(recipients&nbsp;of&nbsp;veteran’s&nbsp;benefits,&nbsp;the&nbsp;disabled,&nbsp;etc.)&nbsp;may&nbsp;receive&nbsp;preferential&nbsp;treatment&nbsp;for&nbsp;employment&nbsp;in&nbsp;accordance&nbsp;with&nbsp;applicable&nbsp;laws.</li> </ul> <p><strong>Privacy&nbsp;Notice</strong></p> <ul> <li>Your&nbsp;personal&nbsp;information&nbsp;will&nbsp;be&nbsp;collected&nbsp;and&nbsp;managed&nbsp;by&nbsp;Coupang&nbsp;as&nbsp;stated&nbsp;in&nbsp;the&nbsp;Application&nbsp;Privacy&nbsp;Notice&nbsp;located&nbsp;below:&nbsp;https://www.coupang.jobs/privacy-policy/</li> </ul> <p><em>Coupang&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer.&nbsp;All&nbsp;qualified&nbsp;applicants&nbsp;will&nbsp;receive&nbsp;consideration&nbsp;for&nbsp;employment&nbsp;without&nbsp;regard&nbsp;to&nbsp;actual&nbsp;or&nbsp;perceived&nbsp;race&nbsp;(including&nbsp;traits&nbsp;historically&nbsp;associated&nbsp;with&nbsp;race,&nbsp;including&nbsp;but&nbsp;not&nbsp;limited&nbsp;to&nbsp;hair&nbsp;texture&nbsp;and&nbsp;protective&nbsp;hair&nbsp;styles),&nbsp;color,&nbsp;religion,&nbsp;religious&nbsp;creed&nbsp;(including&nbsp;religious&nbsp;dress&nbsp;and&nbsp;grooming&nbsp;practices),&nbsp;sex&nbsp;or&nbsp;gender&nbsp;(including&nbsp;pregnancy,&nbsp;childbirth,&nbsp;breastfeeding,&nbsp;and&nbsp;medical&nbsp;conditions&nbsp;related&nbsp;to&nbsp;pregnancy,&nbsp;childbirth&nbsp;or&nbsp;breastfeeding),&nbsp;gender&nbsp;identity,&nbsp;gender&nbsp;expression,&nbsp;sexual&nbsp;orientation,&nbsp;,ancestry,&nbsp;national&nbsp;origin&nbsp;(including&nbsp;language&nbsp;use&nbsp;restrictions),&nbsp;age&nbsp;(40&nbsp;and&nbsp;over),&nbsp;physical&nbsp;or&nbsp;mental&nbsp;disability,&nbsp;medical&nbsp;condition,&nbsp;genetic&nbsp;information,&nbsp;HIV/AIDS&nbsp;or&nbsp;Hepatitis&nbsp;C&nbsp;status,&nbsp;family&nbsp;status&nbsp;(including&nbsp;but&nbsp;not&nbsp;limited&nbsp;to&nbsp;marital&nbsp;or&nbsp;domestic&nbsp;partnership&nbsp;status),&nbsp;military&nbsp;or&nbsp;veteran&nbsp;status,&nbsp;use&nbsp;of&nbsp;a&nbsp;trained&nbsp;dog&nbsp;guide&nbsp;or&nbsp;service&nbsp;animal,&nbsp;political&nbsp;activities&nbsp;or&nbsp;affiliations,&nbsp;ancestry,&nbsp;citizenship,&nbsp;family&nbsp;and&nbsp;medical&nbsp;leave&nbsp;status,&nbsp;status&nbsp;as&nbsp;a&nbsp;victim&nbsp;of&nbsp;any&nbsp;violent&nbsp;crime,&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic&nbsp;or&nbsp;class&nbsp;protected&nbsp;by&nbsp;the&nbsp;laws&nbsp;or&nbsp;regulations&nbsp;in&nbsp;the&nbsp;locations&nbsp;where&nbsp;we&nbsp;operate.&nbsp;Coupang&nbsp;is&nbsp;also&nbsp;committed&nbsp;to&nbsp;providing&nbsp;a&nbsp;safe&nbsp;work&nbsp;environment&nbsp;for&nbsp;its&nbsp;employees&nbsp;and&nbsp;its&nbsp;consumers.&nbsp;If&nbsp;you&nbsp;need&nbsp;assistance&nbsp;and/or&nbsp;a&nbsp;reasonable&nbsp;accommodation&nbsp;in&nbsp;the&nbsp;application&nbsp;of&nbsp;recruiting&nbsp;process&nbsp;due&nbsp;to&nbsp;a&nbsp;disability,&nbsp;please&nbsp;contact&nbsp;us&nbsp;at&nbsp;</em>[email protected]</p> <p><strong>Job&nbsp;Requisition&nbsp;ID</strong>:&nbsp;R0072936</p>